Due to storms across much of the eastern United States, many homes and businesses have been severely damaged and impacted by power outages. We are watching weather systems across the country as they develop, and will update our community as needed.
Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier.
If your business is impacted, eBay will automatically protect your seller performance, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery as long as you uploaded tracking before the case was opened, and have a physical scan from the carrier
- Defects resulting from transactions you cancelled
We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations. We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating.
As always, thank you for selling on eBay.
The eBay Shipping Team
