Due to winter storms and extreme weather across several regions of the country, many homes and businesses have been impacted. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier.
If your business is impacted, eBay will automatically protect your seller performance, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery as long as you uploaded tracking before the case was opened, and have a physical scan from the carrier
- Defects resulting from transactions you cancelled
We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations.
We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating for Item Not Received.
As always, thank you for selling on eBay.
The eBay Shipping Team
