mam98031 • Volunteer Community Member • Buyer/Seller since 1999
This is off topic, but there isn't a thread created to discuss the changes in the User Agreement. Could we please have such a thread?
What specifically changed in the User Agreement. Like most I do not have it memorized and would like to know which specific sections changed.
This is interesting.
The option to unsubscribe from e-mail updates always existed, but in the past it was e-mail updates from eBay.
eBay sends out a weekly e-mail that says something like "new from your saved sellers" and you open the e-mail and see new listings from sellers you follow. If you disabled e-mail updates for specific sellers, those sellers would not be included in the weekly e-mail.
I last viewed my saved sellers settings page maybe 2 months ago so this change I just found is pretty recent. They changed the wording - screenshot below. It no longer says subscribe/unsubscribe from e-mails. Now it specifically references newsletters. That's a significant change.
eBay still does not notify a buyer when they click the heart that it will subscribe them to newsletters. That's a flaw in my opinion.
I want newsletter subscribers, but only if they choose to opt-in. I don't want them forced by an unclear eBay setting that hitting a heart icon will automatically subscribe you.
I never checked my settings for that but I obviously am not subscribed to any cause I never get emails from saved sellers (I only have a few anyways, and most of them are not huge on ebay I just know that from outside ebay as they do labels/distro's themselves, most their sales go through their websites).
There is other things about the newsletter that don't add up... like reports...well how do you access them, i can't, the photo they have on seller update about it, my summary page looks different then the screen they give. I cannot access any report, I also got message last one I sent that states "Outgoing email contains error that needs my attention..." but I can't do anything, see the error etc... seems to me this whole newsletter system is greatly flawed. seller_update@ebay
@nuclearomen wrote:I never checked my settings for that but I obviously am not subscribed to any cause I never get emails from saved sellers (I only have a few anyways, and most of them are not huge on ebay I just know that from outside ebay as they do labels/distro's themselves, most their sales go through their websites).
There is other things about the newsletter that don't add up... like reports...well how do you access them, i can't, the photo they have on seller update about it, my summary page looks different then the screen they give. I cannot access any report, I also got message last one I sent that states "Outgoing email contains error that needs my attention..." but I can't do anything, see the error etc... seems to me this whole newsletter system is greatly flawed. seller_update@ebay
@nuclearomen I think they are using the term "reports" very liberally here.
See that part that says reach, open rate, and click through rate? I think that's what they mean by "reports" - I don't believe those were there when newsletters first rolled out.
@nuclearomen wrote:
I never checked my settings for that but I obviously am not subscribed to any cause I never get emails from saved sellers (I only have a few anyways, and most of them are not huge on ebay I just know that from outside ebay as they do labels/distro's themselves, most their sales go through their websites).
There is other things about the newsletter that don't add up... like reports...well how do you access them, i can't, the photo they have on seller update about it, my summary page looks different then the screen they give. I cannot access any report, I also got message last one I sent that states "Outgoing email contains error that needs my attention..." but I can't do anything, see the error etc... seems to me this whole newsletter system is greatly flawed. seller_update@ebay
Hey @nuclearomen! Thank you for sharing this information and feedback. We will make sure to get this over to the correct team so they can look into this.
