How to Decline a Return, buyer claims "Doesn't work or defective"

[schtaals]

Hey there ebayers! Maybe someone can guide me in this situation? This was my first sold item and I already got a request for return.

Buyer purchased a rifle scope ($725), model SWFA 1-6x24. Numbers mean scope magnifies from 6x down to 1x. Buyer claims at 1x magnification scope makes sight picture smaller than necessary, which is partially true: at minimum magnification sight picture does look different than unexperienced user might have expected. That is how optics work to actually LOWER the magnification. Clearly buyer had never had this type of scope.

However claim "Doesn't work or defective" is not true - they just did not like the item. 

How do I confront this claim and decline the request? 

I had selected No returns or exchanges, but item is covered by the eBay Money Back Guarantee as my return policy. 

[chrysylys]

Accept the return.

[thatsallfolks]

No eBay rep is going to understand or agree with your explanation. If you deny the return, the buyer will end up with the item AND the refund.

[missjen831]

You can simply issue the buyer a full refund if you wish to decline the return. It’s better to do it yourself rather than ask eBay to step in & do it for you. Got return policies applies to buyers remorse. The money back guarantee overrides all of your policies when it comes to an item that is not as described. “Defective or doesn’t work” falls under “not as described” so again if you don’t want the item, just refund the buyer. If you do want the item back, accept the return & issue the prepaid label. You can deny the return but not the refund.

[dougsue123b]

And you just might get a rock back insread of the scope. New sellers are targets for scammers selling high dollar items.

[ed8108]

---

@dougsue123b wrote:

And you just might get a rock back insread of the scope. New sellers are targets for scammers selling high dollar items.

---

With respect to receiving the return of a very costly item, perhaps you can request the mail article be held at the post office ,you then verify security cameras function, and open the parcel in the presence of a USPS employee, should you suspect that you may receive a rock.

[schtaals]

The best answer .

[schtaals · Accepted solution]

If you do want the item back, accept the return & issue the prepaid label.
!!! You can deny the return but not the refund !!!

[chung-lee-2]

Although this may be late , I would ask the buyer to take the scope to a local dealer and compare it to a similar one to see if they work the same .

If your explanation is correct thet would be able to see that .

[atikovi]

---

@schtaals wrote:
If you do want the item back, accept the return & issue the prepaid label.
!!! You can deny the return but not the refund !!!

---

What do you mean, "if you want the item back"? It's a $725 item, you want to just give it to the buyer?

[missjen831]

---

@ed8108 wrote:

---

@dougsue123b wrote:

And you just might get a rock back insread of the scope. New sellers are targets for scammers selling high dollar items.

---

With respect to receiving the return of a very costly item, perhaps you can request the mail article be held at the post office ,you then verify security cameras function, and open the parcel in the presence of a USPS employee, should you suspect that you may receive a rock.

---

Just so you are aware, neither ebay or paypal will accept videos and the post office may prohibit you from recording.

[itflipsthrift]

Being you are just starting out before you list an item you should indicate if you acept returns in your listing , I would highly recomend acepting the return just so you dont start out with negative feedback. I always acept returns as long as the returned item is not damaged from its original send. 

[itflipsthrift]

You can just video tape opening the the box yourself ! 

[itflipsthrift]

hopefully its insured in case its damaged in the return !

[itflipsthrift]

 the reply was -If you do want the item back, accept the return & issue the prepaid label. You can deny the return but not the refund.