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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Ebay turned off accepting PayPal

Just a heads up to double check your settings. Not what your listing says but your settings & preferences on the desktop site.I had to fix another setting this morning & noticed it said no to accepting PayPal. This setting was flipped off on all my a...

Resolved! Buyer wants me to send PayPal money request?

Hi guys, I’m selling my Apple MacBook and some buyer has asked me to send them a paypal money request (see the attached the pictures). They buyer has been an eBay member since 2010 with 100% positive feedback. He has a few recent feedback with some i...

Have you experienced this with buyers who use best offer?

I have a lot of best offers coming in lately, since eBay started altering my listings with permission to accept BO. Of course they almost always revise listings where my prices are already reasonable, so I'm attracting buyers who want discounts of 30...

how to deal with buyers remorse

among other things as a seller. make sure to list things as descriptive as you can. if there's an error, correct it before anyone bids and/or purchases. if an error isn't caught in time... make sure there is enough information in your post elsewhere ...

Buyer trying to bully for partial refund

Just went through with my first experience of a Buyer trying to get a partial refund on an item he said was damaged and not in the condition he thought it should be for the price he paid. I included in my listing pictures of top, bottom and all 4 sid...

eBay hiding my listing

I am getting very fed up with eBay hiding my listing from search results unless I search using very specific search terms. I am trying to sell a pink IZOD striped polo shirt, and I recently lowered the price yet eBay is still not showing it in search...

shipping discount promotion

Hi, I am trying to create a shipping discount promotion. and need some help. i have a store. i use seller hub. i go to promotions. i am trying to create a shipping discount. i want to create this: Free shipping when you buy 5+. the promotion is creat...

I have 0 negatives, set up a seller account, set up automatic payment method, still cant list items?

I've tried everything I can, linking my paypal account, setting up automatic payment method, and I already have a seller account set up, but ebay still keeps saying I can list 0 item. Is there anything that I've missed here?

Store link that works on mobile devices

When I try to link my store on a mobile device, ie, attempting to promote it from Instagram, using the link that works on a regular PC (https://www.ebay.com/str/libertytoolco), it just redirects back to ebay.com. I can't figure out any way to link pe...

How can I avoid a defect when shipping an untracked item?

I have received 2 defects for items that were shipped untracked because actual postage was less than $2.00. How can I avoid a defect in this situation?

Fraud protection for sellers?

My 17 year-old daughter posted her iphone on ebay hoping to sell it to help pay for college. She immediately received several responses, one of whom asked offered to pay her more than her asking price if she could overnight the phone. She did so at t...

Please help, my photos will not upload says the quality is too low

For the past three days I have been unable to upload a photo to eBay because it says the photo resolution is too low. I've done nothing different, the photo quality is crisp, and clear. There is plenty of bright light, it's looks like an amazing phot...

Resolved! Buying without paying until the next day

I have a buyer for an item and we agreed that he will pay for it tomorrow after a funds transfer. He Bought it but hasn't paid, and it still shows up as active in listings I thought that buyers have 48 hours in which to pay. He's worried that because...

I want to Cancel My Store Subscription, but...

Every time I try to either cancel my store subscription (with a penalty fee, I know) OR change my store level, I get an error message at the top of the screen "something went wrong". Has anyone had success in closing their s tore? This is madness. Th...

fast n free

I looked at a set I sold today and noticed the listing says "fast n free". My understanding was that this is for Priority mail with free shipping. This order has free shipping but it's Media Mail. Double-checked it. I do offer Priority on some books ...