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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

calling ebay

Any news when ebay will have customer service agents again there is plenty of situations when you can't solve an issue through the website.

A problem in the monthly limit of Listing

Hello everybody,I am a new subscriber to a plan starter store,And I have promotional offer extra 200 free listings every month, but in my account, monthly limits is 10 limit on the quantity of items, Why

eBay buyers constantly opening requests and eBay is openly refunding even though I proved tracking.

eBay is unfair to its sellers and I recently started an eBay shop and within the first month I’ve already lost it with requests piling up even though i’ve shipped everything out.It also seems that whatever I do i’m unable to win these cases and the r...

Uh Oh! SpaghettiOs (Just Venting)

I sell original vintage advertisements. Every now and then, I get a buyer who thought they were buying the item being advertised instead of the advertisement I am selling despite my description and a condition remark that reads: “I am selling an orig...

Why is it

that ebay's branded shipping supplies keep going up yet our coupons remain the same amount?

USPS Package Interception for both Sellers and Buyers

For many sellers who aren't aware, you as a shipper or the buyer as an receiver can intercept not only with the expensive UPS/FEDEX packages, but also USPS packages:https://www.usps.com/manage/package-intercept.htm In the time of the covid-19 situati...

rash of lost shipments to Canada

Hello fellow eBayers I have been having a very diffilcult time with the USPS shipping my items to Canada. Since I mainly sell Hockey items a lot goes to Canada. What is happening is the items make it to the Jamaica NY station and thats when tracking ...

How to check my auction for International site visibility?

It used to be a square to check for visibility in UK. Do not see it anymore. There is indication in help that it should be possible: https://www.ebay.com/help/selling/selling/selling-internationally?id=4132International site visibility and feesIntern...

Buyer's lieing about a returns

I had 4 buyers lie about returns to return items and i had to pay shipping to and back . When i received the items back tested for gold contend emailed eBay with pictures They said if it is what the buyer said would have to refund. Even with 14 days ...

Local Pickup Issue?

I have a large freestanding punching bag for sale of which the base is filled with sand. It's too large/heavy to ship as is and so I specified local pickup only at the time I originally listed it. However, since that time the bag has sold twice to di...

Puerto Rico Buyers

Twice in the past month, I have had buyers from Puerto Rico buy an item and at checkout select FREE LOCAL PICKUP. I had this happen in the past as well from a buyer in South America (Peru) I am in Virginia. Eventually these buyers request to cancel b...

I received more money than listed when I sold my sneaker

Hello, I recently sold my sneaker on eBay. After selling it to a buyer for $250 on the listing, I received $273.75 when I looked at my PayPal. Keep in mind I had listed free shipping. Why had I received more money?

"Changed mind" return case closed, then ended up letting buyer return - how to get final value fees?

I had a buyer who had buyer's remorse and opened a "changed my mind/doesn't fit" return case. Since I don't usually accept returns, especially since it was for something clearly stated in the listing, I declined and closed the case. But the buyer kep...

Buyer retacts bid under suspicious circumstances

I had a buyer do something I have never had happen before. They entered the minimum bid for an item and then about 12 hours later retracted that bid stating as the reason, "entered wrong number." Is this something I should contact eBay over? It just ...

Refund

A buyer has requested a refund on an item due to “arriving damaged”. After the buyer allegedly opened the packaging, they stated there was glass broken inside. Now, I would think you would stop there and file a claim but instead, the buyer continued ...