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You can't start a return for this item You have already opened an eBay Money Back Guarantee case for

Hi,

 

I bought a camera and lens which i opened a case for as didn't get posted for a week when paid for next day delivery.

Anyway camera finally arrived but is faulty.
I tried to start a return but eaby said i had a case open.
So i closed the case as it was for Not received item thinking i would now be able to start the return.

However when i try i get:

You can't start a return for this item
You have already opened an eBay Money Back Guarantee case for this item.
 
How can i return this faulty item?
 
Grateful for any help.
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You can't start a return for this item You have already opened an eBay Money Back Guarantee case for

Oh don't worry its letting me do it now.

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