Beware of new buyers with zeros for feedback- SELLER PROTECTION-that's a joke!!!!

[cedarfarmnosparts]

I am not as mad at the scammer as I am at ebay. I sold a new OEM control valve back in August. I got a "not as described in photo" claim with a note "want immediate refund" Well that is impossible as I am 100% the guy who lists, sells and ships. I asked for pictures of what he supposedly got. No reply. Fast forward I get a message from ebay a return label has been issued at my expense. I what a couple days and call ebay.  The guy on the phone agreed it looked suspicious and closed the case in my favor. Seven hours later I get notice they reversed the decision and gave the crook a full refund. I am out the valve and the money. 1000.00!!!!!! I called ebay and was mad. I have been selling parts for 32 years. 16-1/2 on ebay. 11194 100% positive feedbacks and they rule in favor of a !!@##$ guy with zero who signed up the day he bought my valve. I am then told by an ebay rep that I need to beware as this as this type of stuff is on the increase. I am fit to be tied!! Seller protection. HAA! That's a bald faced lie. If I could find another selling site I would be gone in a flash.

[froglipskari]

I do not understand this.  Ebay refunded the money from your account without waiting for you to receive the valve? 

[crazystuff4sale]

You should not deviate from the normal return procedure ever.

Approve return.

Provide return label.

Wait to receive the item and inspect it.

[coolections]

---

@froglipskari wrote:

I do not understand this.  Ebay refunded the money from your account without waiting for you to receive the valve? 

---

The OP listened to customer service rep instead of following the instructions from Ebay when the case was opened. You only have so many days to respond and take care of it, after that you lose.

[lamber9347]

---

@froglipskari wrote:

I do not understand this.  Ebay refunded the money from your account without waiting for you to receive the valve? 

---

There's more to the story but it doesn't fit the OP's narrative, so they leave it out....

[chapeau-noir]

@cedarfarmnosparts   I wouldn't leave this here - you were given incorrect procedure by customer service, and went by that incorrect information in all good faith.

I would contact higher up customer service with a private message on eBay for business on Twitter or Facebook. 

[katzrul15]

@cedarfarmnosparts 

Sorry to read your dilemma.

I am a little confused - I have never had an e-Bay rep close out a return for me in the middle of the 3-day period.  When you say you called e-Bay = is this a Concierge level contact that did this for you?  If yes, get your concierge rep back on the phone asap to discuss this.  

If this is not concierge, then not following.  I do not know of a way to call e-Bay direct, unless you are a large enough Seller (you likely are) to have a dedicated concierge rep assigned to your account.  

It sounds as though your Buyer appealed the return decision and e-Bay allowed for the reversal.  When this "normally" happens, e-Bay protects the Seller and does a "courtesy refund" to the Buyer.  Unfortunately, your OP reads differently, so I am confused on why it ended the way it did?

[paperguy200]

Oh YEAH.. Sellers are getting torn up with the "not as described" deal. 

I had the exact same thing happen to me. I  sold the guy some headlights and he went ahead payed 4$ for return shipping, told ebay wrong item, got the full refund plus the return shipping for sending me back the wrapping. They did absolutely nothing and when I asked why, "you need to call and report it". I called like 5 times and was told " thats not right. I will refer you to the specialist". All they did was look at it and did nothing.

Truth is that this is a buyer friendly site. All that matters is the people giving their money , yet they forget that sellers are the ones who bring the buyers. I use to sell 10 years ago and left because this type of stuff started happening. There will always be someone else to replace us trying to sell something.

[katzrul15]

---

@chapeau-noir wrote:

@cedarfarmnosparts   I wouldn't leave this here - you were given incorrect procedure by customer service, and went by that incorrect information in all good faith.

I would contact higher up customer service with a private message on eBay for business on Twitter or Facebook. 

---

Lately, Sellers have been sharing that e-Bay on social media has taken a stance that they will not intercede in a claim/dispute.  They did in the past, so always worth a shot.

eBay for Business (facebook.com)

[paperguy200]

Then what?  

I did what they said and nothing happened. 

[psfhobbies]

GO to BBB file a complaint ebay gave me a refund of 250.00 for a door lock someone scammed me LONG story but was a one time refund according to ebay. I had same instance CS sided with me but then she said nothing could be done

[wrong66]

Good 'ol Customer Service to the rescue. Again.

[crazystuff4sale]

---

@paperguy200 wrote:

Then what?  

I did what they said and nothing happened. 

---

If your buyer returned an empty box you file police report, mail fraud report and use those reports in an appeal for ebay to cover your losses. 

[yuzuha]

---

@katzrul15 wrote:

I am a little confused - I have never had an e-Bay rep close out a return for me in the middle of the 3-day period.  When you say you called e-Bay = is this a Concierge level contact that did this for you?  If yes, get your concierge rep back on the phone asap to discuss this.  

---

Yes, I'm very confused about that part. I once had a customer who changed their mind about returning the item after I had already sent them the label and even after reading the messages between us where the buyer said he was going to keep the item after all and didn't need to send it back, the CSR told me they could not close the case until the return date had passed.

[chapeau-noir]

---

@katzrul15 wrote:

---

@chapeau-noir wrote:

@cedarfarmnosparts   I wouldn't leave this here - you were given incorrect procedure by customer service, and went by that incorrect information in all good faith.

I would contact higher up customer service with a private message on eBay for business on Twitter or Facebook. 

---

Lately, Sellers have been sharing that e-Bay on social media has taken a stance that they will not intercede in a claim/dispute.  They did in the past, so always worth a shot.

eBay for Business (facebook.com)

---

I understand why that's the case.  What I think here, though, is not a problem with a claim/dispute, but poor frontline CS that actually closed the case for the OP, only to have it reopened again and the buyer refunded, and OP probably getting a nasty 'unresolved' defect.  That I think is worth pursuing because the OP went by what ebay's CS actually said to do, only to have it reversed with no recourse.