After this ordeal, I can only conclude that the "Authentication Centers" are an A idea with an F execution in a LOT of cases. I've taken a look at a number, actually a legion, of other complaints and I'm aware that usually negative responses dominate online but this is out of the ordinary. In my case with what would have been a simple sale before the Authentication Centers, became a frustrating waiting game for myself and the buyer. In the end they had a diamond and gold ring with our jeweler's appraisal and after two weeks there, two weeks, I finally got a terse "Item didn't match description" (???????) and they returned the ring. Fine. I'm VERY glad to have it back. But are you kidding me?
There was NO specificity other than, evidently they didn't agree with our jeweler's appraisal and their certified gemologist who has appraised jewelry for a very long career, and I only listed what was on our jeweler's appraisal. What did they disagree with in their assessment that differed from our jeweler's apprasal? Our jewelers are the leading jeweler in our entire area with an impeccable reputation.
We've sold and bought on Ebay for many years and hav a 100% positive feedback and this has simply added to our intention to end our sales over the next year.
I truly understand the reasons for the Authentication Centers, but if this was any indication of how they operate (and the frustration on the boards with those centers indicates it is in many, many cases) I wish them well on their future high end jewelry sales. They're going to need it.
