UPDATE: As severe storms and tornadoes persist across the central United States, we are continuing to track the weather and are extending protections as needed.
If your shipment has been affected by the damage sustained at the Michigan FedEx depot, please visit FedEx Shipping Insurance and Claims to learn more regarding protections and claims.
As always, our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier.
If your business is impacted, eBay will automatically protect your seller performance, including:
- Your Late Shipment Rate (LSR) defects
- Your valid tracking upload rate
- Item Not Received (INR) cases due to late delivery along with any Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier
We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations.
As always, thank you for selling on eBay.
The eBay Shipping Team
