Hello I'm looking to hear feedback from others regarding their
experiences with eBay's service metrics reporting as I have been seeing
some odd behavior lately from reviewing the downloadable csv's which
I'll just list off:1. They are counting curren...
Every few days I receive messages from individuals in various countries
asking for shipping quotes, if I ship at all to their respective
countries, or that EIS doesn't seem to be working or is outrageously
expensive. EIS is active on all of my listin...
Recently had a buyer mistakenly leave negative feedback claiming they
never received their item. Their order had been canceled at their
request and they purchased from someone else, I suppose the seller they
purchased from instead wasn't a good decis...
Hello, I've been reading through a lot of threads regarding people's
difficulties with Ebay's service metrics and all of the negativities
resulting from having a "very high" SNAD return rate. I've made another
thread related to this and am not lookin...
Does anyone happen to know the thresholds for high and very high SNAD
returns in the service metrics? I would assume the threshold to each
bracket is a multiple of the average "peer" metric and would like to
know if anyone has done some rough calcula...
I understand the frustration with service metrics, a lot of this is
because what service metrics actually tracks and how it works isn't made
totally clear by eBay. Service metrics does not track closed INAD
returns that are confirmed to be at the fau...
Perhaps I worded it incorrectly, if the buyer filed and INAD return by
mistake then it is counted in service metrics regardless of outcome. The
buyer may have made a mistake while generating the return, pressed the
wrong button, changed their mind af...
So I've spoken with CS and got some clarification on how the system
works. Firstly, it is as you had mentioned that all INAD returns are
filed into service metrics performance from the moment they are filed
regardless of outcome. If the buyer made a ...
Thank you, I'll get in contact with customer support for this. Yes we're
looking at the same web page, the .CSV is also on that page through a
link on the bottom left. All of the cases have the same outcome but only
some of them are counted in SM whi...
This is an INAD return, the .CSV has a yes/no column indicating if any
line item is counted in the report. The total yes's match with the
number on the SM page and this particular case is among them. Around 20%
of the returns counted in the report ar...
