eBay

I have been selling and shipping for awhile now, but I'd like to ask the community for the official rule on this. For example; I want to ship a box that measures 15x10x5", placed inside a polybag. I have a PirateShip account that is linked to my eBay...

Buyer received items, and 4 days later claims items were broken and he wants a refund. I apologized and asked for pictures. Buyer states he threw out items, including packaging. Does ebay make the seller bend over on this type of situation as well? T...