eBay

I was wondering if there was anywhere that I could find a very detailed outline of the terms and conditions of the Money Back Guarantee that eBay provides. I just talked to a representative, and I was given information that doesn't seem to make sense...

I was wondering what the policy is in regards to removing feedback. For some background info - I left negative feedback for two reasons: 1: I never received my item, and finally got my money refunded through both a case and an appeal to said case.2: ...