The eBay Community

What can be done in case you purchased refurbished item but payed for new one?

Hi,I purchased Google Pixel 5a. After my screen was broken I was needed to open the phone in order to change the broken screen. I found that the phone was previously opened and battery was changed. In other words I got REFUBRISHED phone as NEW phone....

Ebay screwed me out of 931$ because they could not see the delivery address was incorrect

I bought a lower priced audio console from a seller who sent this to a gas station, instead of my business.I sent them the corresponding USPS document that shows the wrong address. This was clear as day but they ruled in favor of the seller. The othe...

131 Days No Item No Contact from Seller

Paid for a guitar body on December 13, 2023 with an extended shipping time (from Dec to Feb) because items are made to order. Since Dec 22, 2023 the seller has not responded to any of my messages nor, of course have I recieved the item. The only mess...

Mobile phone videos won’t load into listing.

I am no longer able to upload videos from my iPhone via eBay mobile desktop . I use to be able to do this using the ebay mobile desktop but now it just spins and spins and never loads the video. The only work around I found is using a computer to loa...

Ebay fee’s

Is it just me, but Ebay fee’s are getting out of control any why is my payout not matching my net profits on a sale? So my transaction fees were say almost 10 and now my payout shows me they took another 2 as well lol brutal! As a long time seller th...

Unable to add items to inventory and/ or upload new auctions

For the past two weeks I've been unable to add new items to my inventory or upload auction items. When I try to upload auction items I get two messages that read that I must add weight and add shipping service to my description. These categories alre...

Sales Dropped to ZERO out of no where....

Just wondering if anyone else has had their sales completely shut off before.... It's been 7 days without a single sale... My impressions, traffic, ect...is all down 50-75% out of no where. I've been slowly building the store up since Sept. In Nov- D...

SELLERS BEWARE! This site has really gone down hill since last I was on here. READ

Ebay has really gone down hill all the way around. I was a seller on here successfully for over 10 years from 1998 to 2008. It was fair, user friendly, heavily trafficked, and both a great place to sell and buy items. I started selling on here last w...

I give up trying to get help from eBAY overseas customer service

Help....please. I purchased an item on Feb 12, 2024, seller said item shipped Feb 15. Package never arrived, so I reached out to Customer Service and requested a refund. They opened a case and contacted the seller. They advised I would need to wait a...