When it comes to getting items to buyers quickly, we know you’re already delivering the goods; two-thirds of items sold on eBay arrive at their destination in three days or less.
You’re shipping fast, and now qualifying sellers can be part of the first group to back their listings with eBay Guaranteed Delivery for doing just that. And soon, buyers will be able to filter search results to show only listings guaranteed to arrive in three days or less.
Your guaranteed delivery options
eBay has developed two guarantee options for our range of sellers.
The handling time option is going to bring the biggest benefits to our small- and medium-business sellers who can commit to a same-day or one-day handling time. (The door-to-door option, on the other hand, is best for large sellers who wish to guarantee their own delivery dates.)
For sellers who choose to list with eBay Guaranteed Delivery under the handling time option, the process is simple.
You’ve chosen the handling time option and done your part. Now let your carrier and eBay do theirs.
If you met your same-day or one-day handling time, your buyer is almost certainly going to be enjoying their purchase on or before the guaranteed delivery date. That’s why we guarantee it!
But what if a Guaranteed Delivery still arrives late?
Only if you miss your handling-time cutoff and your item arrives late are you responsible for either reimbursing the buyer’s shipping cost or issuing them a free return label. Still, if you offered free shipping and they want to keep the item, eBay will provide them with an eBay voucher.
No matter the scenario, eBay handles the customer service, so you’re free to keep running your business.
Why is eBay offering Guaranteed Delivery?
You told us you want to provide more accurate delivery dates and shipping costs to buyers based on their location. We listened. eBay Guaranteed Delivery gives you that and more.
eBay Guaranteed Delivery is a free service that will
Are sellers required to use it?
Nope. eBay Guaranteed Delivery is totally optional.
You’ve got to opt in to be a part of it, and sellers only guarantee the listings they want to guarantee.
How does this help buyers?
Online shoppers expect fast delivery, but they also want dependability.
We know that 60% of shoppers are more likely to choose a retailer that can accurately predict delivery dates, and 72% of online shoppers say on-time delivery is the number-one reason they return to retailers.*
With the eBay Guaranteed Delivery toggle in eBay search, buyers will be able to filter search results for items guaranteed to arrive in three days or less, speeding up their decisions and giving them more reasons to buy on eBay and keep doing it.
eBay is welcoming a group of qualified sellers to use eBay Guaranteed Delivery in the first phase of its rollout. But who’ll make up this group?
First, we’re looking for sellers with an average of four transactions a day. For each of the two guaranteed delivery options, there are more specific requirements.
To use the handling time option, sellers must
Guaranteed Delivery is available only for listings that offer immediate payment options, not auction listings.
This is a phased rollout for sellers. As eBay optimizes Guaranteed Delivery’s features, we’ll welcome more and more sellers.
Ready to get started?
Opt in now at the eBay Guaranteed Delivery homepage!
If you click to opt in and aren’t selected as part of the initial group of sellers, don’t worry! You’ll be added to our waitlist. Review the requirements (which are definitely good ideas for successful selling anyway) and keep an eye on your inbox. We’ll email you when it’s time for you to activate.
*State of the Post-Purchase Experience (2017)
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