Last year you said something like this: “The current seller performance standards are largely based on buyer opinion. We need more objective standards.” And “I feel like I’m being held accountable for things that are beyond my control.”
We heard you loud and clear.
That’s why, as of February 20, 2016, the new, more objective seller performance standards will go into effect. And one change in particular will protect you from unforeseen shipping issues. Let’s explore the new On-Time Shipping metric.
On-Time Shipping in a nutshell
Prior to February 20, your shipping performance was calculated using:
How will we determine if your package is on time?
We'll simply check objective tracking information to confirm one of these two things:
So when is a shipment considered late?
With these new metrics, your package will only be considered late when:
What can you do to ensure that your item is on time?
Here are three simple ways to make sure shipping goes smoothly for you every time:
OK, what if there’s no tracking information?
If there's no tracking information, we'll just ask your buyer a simple yes/no question to confirm whether the item arrived by the estimated delivery date. If there’s no tracking, and no buyer confirmation, don’t worry, nothing will happen.
What else can you do to make things easier on your end?
We’re excited to make things easier for you as a seller. If you haven’t already, take a quick look at this chart to see other ways we’ve simplified eBay seller performance standards.
Did your eBay life just get a whole lot easier? Tell us in the comments below. Also, feel free to share this article with your eBay colleagues via email, and on Facebook, Twitter, Pinterest, and LinkedIn.
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