At some point during your eBay selling career, you’ll need to be out of the office for a few of days. Can we just recognize for a moment how much you deserve that?
OK, now let’s talk about keeping your shoppers happy and making your absence as seamless as possible, so that you can preserve the business you’ve worked so passionately to build:
Top-Rated Plus seller (no employees)
Let’s say you’re a Top-Rated Plus seller running a one-person show with an eBay Stores subscription. For you, maintaining your seller status is paramount. It took you a long time to get here and you don’t want to ruin your seller reputation over a tropical vacay. Simple. Just follow these steps and put your Store on vacation mode:
Top Rated Plus seller (with employees)
Alternately, if you’re a Top Rated Plus seller with employees, you have a distinct advantage when it comes to being out of the office. You’ll just want to train your people now on the basics of keeping your business running. Make sure they’re familiar with your:
You might even want to give them a couple of test-run days to make sure that they’re prepared to uphold the standards you’ve worked so hard to establish.
Not a Top Rated Plus seller (no employees)
This is all great for Top Rated Plus sellers, but what if you’re a more casual seller or haven’t yet reached the upper echelons of selling on eBay?
Not a problem. If you don’t have an eBay Stores subscription (or have one but don’t want to close your Store entirely), you can use the bulk edit feature to adjust handling times for all of your fixed price listings.
This way you’ll adjust buyer expectations regarding how quickly they can expect their item(s) and protect your seller status. Oh, and don’t forget to end your auction-style listings before or after your return.
We realize that there are other variables when it comes to keeping customers happy and protecting your business when you need to be away, but these are the most common scenarios. The main point is, when buyers have a good experience on eBay, they come back. And we all like that part.
Have some tips for protecting your business while you’re out of the office? Let us know in the comments below, and feel free to share this article with your eBay peers via email and on Facebook, Twitter, Pinterest, and LinkedIn.
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