There’s nothing ordinary about Roger Keyserling (user ID: KeyWebCo).
He came to sell on eBay as a result of a personal tragedy that left him on disability for an extended period of time.
Unfortunately, that’s not uncommon. But, the fact that Roger survived a gunshot wound to the neck as a result of a carjacking is…especially given that he died three times on the operating room table.
That’s all in the past though, and—frankly—Roger doesn’t have time to dwell on that. He now lives and breathes selling on eBay. And, that’s not an exaggeration. Roger Keyserling, of Odessa, Missouri, wakes from a dead sleep every time he hears an eBay alert on his cell phone.
“When I hear that alert, it doesn’t matter how dead asleep I am, my brain is automatically awake and I answer that buyer question. That’s when you make the sale.”
No, you don’t have to adopt this radical approach to be an eBay rockstar, this is just one of the secrets to Roger’s personal blend of success. Prompt…OK, immediate customer service.
What else sets him apart as a seller on eBay? This probably stems from his near-death experience, but Roger religiously “pays it forward.” He truly wants others to be successful, as well—especially those who are just starting out.
As a result, here are five things Roger Keyserling wished someone had told him when he first started selling on eBay:
“This way you won’t just sell the Thanksgiving napkins, you’ll sell the napkin rings too!”
“If I’d have done social media right last Christmas, I’d have 2 Anchor Stores by now!”
“If I would have started with a labeling system my inventory would be way easier in the future.”
When Roger first opened his store, he hadn’t yet heard about eBay's promotional tools. Now he regularly uses special offers to entice buyers to buy more, and buy often. Deals like “Save 15% When You Spend $100,” or “Spend $30 and Get 10% off” encourage customers to add additional items to their order just to qualify for the discount. And, according to Roger, they do just that.
“When eBay started offering promotional tools…that was like a light coming on in a dark closet.”
“The best results come from people working together to learn…because everyone has different viewpoints, experience, and ideas.”
It’s probably clear at this point that Roger is always working, always hustling. Did we mention that he also runs a farm and does accounting for a friend’s store in Kansas City? This is just who he is. He subsists on four hours of sleep a night because he’s got a lot of living to do.
Thanks for sharing your story, Roger!
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