Does that sound intimidating to you? If so, we’re here to help. As more and more big-name brick and mortar department stores close their doors, customers are turning to online retailers to meet their shopping needs.
To be at the top of their list, we need to offer delight. So, what does that mean?
At eBay, customer delight is all about ensuring a smooth buying experience from start to finish. It’s about putting buyers at ease, beginning with your listing and ending with follow-up customer service. It’s about going the extra mile to make customers happy.
We’re not just guessing. We’ve talked with thousands of eBay shoppers to get the insights you need to win their confidence and deliver more delight. Here are our top takeaways:
The best part? These selling suggestions also serve to strengthen your brand and encourage repeat business.
Our goal is to make sure you’re keeping pace with the changing retail landscape, ultimately helping you sell more. And, who doesn’t want that?
Have some other ideas for winning customer confidence and delighting buyers? Let us know in the comments below, and feel free to share this article with your eBay peers via email and on Facebook, Twitter, Pinterest, and LinkedIn.
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