03-24-2014 02:40 PM
Hi All:
Fairly new to selling Just at it about one year now. I've gone from selling just a few pieces of jewelry per month to opening a mid level store. I would like to improve with my selling but I work full time so my time is divided.
Also being 50-ish does not help as far as computer literacy goes--but I have managed to muck through enough to have about 250 sales in a year with a 99.5 % rating.
My issue:
Today I received a listing violation with a 3 day suspension from listing new items. I deal in fashion jewelry and ladies accessories. My violation was in my sellers profile. It had nothing to do with the ad, the item for sale, genuiness of the item or anything else.Tthis was their beef.
Back in Nov I was announcing to my customers via seller profile that I was starting to carry several lines of jewelry accessory designers. I listed that in my seller profile.
This morning I got no warning. Just the violation message and them telling me I was comparing the item to other designers.
I called customer service and spoke to three different people.
They would not lift the restriction.
Because I work full time as a registered nurse I have a limited amount of time to spend running/listing items for my store. I came home from work this morning and can't list anything. I only have the 48 hours to list my items and I have about 100 items to list.
Ok What did I do wrong???
I don't see a violation here can somebody explain it to me simply??
Who did I **bleep** off???
A really, really profitable seller for ebay??
Or did they have nothing better to do than sit around picking their noses and trumped up something major over an error I didn't even know I committed??
What about all the DISINGENUINE items that are selling for the REAL DEAL. I spot them all the time??? Do they take too long to read but maybe these enforcers have to meet a quota or something??
This was an ORIGINAL item, with tags, was new, and I have the receipt. Told them all of that too. But because I listed back in November's seller's profile names of designers I carry--they're going to yank my stuff and restrict me from adding new.
If they had looked at an item that was listed in the last 3 weeks I've update my seller's profile, with no specific designer identified--but no they didn't--and no they didn't care about that.
What gives??
I consider myself to be by the book--as far as I can tell. I'm competitve and offer free shipping.
Why did they come after someone small such as myself for something so miniscule?? The first person I spoke with COULD NOT SEE A VIOLATION EITHER-but because I wanted to know WHAT IT WAS I DID WRONG I persevered to get the answers--should have let it alone.
advice???
03-24-2014 08:25 PM
03-25-2014 06:13 AM
my giving the buyer a discount ( after she harangued me via many emails) and with the seller leaving me an unjustified negative feedback
This type of bullying is all to often accepted especially by women sellers. We really need to put on our big girl panties and deal with it. Hindsight is 20/20, of course, but the better course of action would have been to refuse to be bullyed, open an Unpaid Item Dispute , give the bully a Strike which will restrict her ability to bid and buy on eBay, and add her to your Blocked Bidder List. A bidder who loses a UID cannot leave feedback.
Back in Nov I was announcing to my customers via seller profile that I was starting to carry several lines of jewelry accessory designers. I listed that in my seller profile.
Probably this was interpreted as offering to sell off-eBay. If you don't have the items listed and immediately available, why bother telling you customers about them?
You can put a flyer into each of your shipments telling your customers about the other items you have. You can even take payment for them with the same PP account you use for eBay.
03-25-2014 12:25 PM