If you ever have a buyer open a case against your or even claim a problem with an item you have shipped them-- I can assure you the verdice will always be in favor of the buyer.
Two Ebay employeess have basically confirmed this.
It seems when a case if opened it is not even looked at, just passed on as the final decision will automatically be in favor of the buyer. These two employees would not say it was not true.
One said "no comment", the other one said "I cannot say".
I have had 2 cases against me where it was iron clad, I was correct in my listing and the decision was in favor of the buyer. One buyer said "I did not ship all of the parts, it was a parts watch movement which means parts for a watch, not a complete watch. In the listing I showed pictures of all of the parts and gave a list of the parts included. Ebay would not even consider my explination..
Better be aware, you will loose.
