Hi everyone!
Thanks for joining us for the Weekly Chat. This week we’re joined by the eBay Seller Update team. They are here to address any questions you may have about the 2021 Fall Seller Update.
If you need a refresher, you can read more about the Update here.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. We’ll review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
The chat thread will remain open until 2 PM PT, at which point the thread will be closed from additional responses. After that time, the team will continue to work on responding to any queries that might still be unanswered.
**Please note that while off-topic questions will not be removed, they will be answered after the chat closes, to allow priority to remain on the topic for this week's chat. Thanks!
@dhbookds wrote:
This may be off topic, though I had a response in the update questions about it........ There is a problem with what categories show if one uses "ebay" categories (as opposed to making your own) as the choice in the store set up information. If you look at one of my listings only 3 categories show up, versus the string of categories when you go to my store.
At the update, someone said they were investigating and would get back to me......As yet, I've not heard anything directly, nor did I see any update in the update..... lol..........so is there any update?
Sorry........not sure if anyone is here from the stores team........
Hello @dhbookds! We haven't received a response yet but we'll follow-up with you once we have news to share. Thank you!
Thanks for joining the chat this week! It's closed from further replies but we'll keep working through to make sure that questions are addressed.
@my-cottage-books-and-antiques wrote:
velvet@ebay Thanks for the clarification on keywords. Is keyword exclusion something you would consider for the future?
I haven't heard of anyone discussing the option to exclude keywords but I'll get this feedback passed on. Thanks @my-cottage-books-and-antiques!
@my-cottage-books-and-antiques wrote:
chelsea, Is there anything in Seller School right now about PLAdvanced? I looked the other night and didn't see anything, but maybe I missed it....
Hi @my-cottage-books-and-antiques - not at this point, but it will be ready by the time Promoted Listing Advanced is available for you to use.
We've been told that it will be an 'independent module' within Seller School (meaning you won't have to dive into subtopics - it should be very prominent) - so you can expect to see it update there within the coming weeks!
sorry to hear about your negative feedback, those are never easy to see! When it comes to feedback we can only remove them in very specific situations which you can see here. While I can't help here, you're more than welcome to reach out to our eBay for Business page for a second look if you'd like!
@coffeebean832 wrote:
The User Agreement e-mails are taking a really long time to be sent. I just got the e-mail about UA changes for this posting ID a couple hours ago- my main selling account didn't even get the e-mail yet.
Howdy @coffeebean832 - with such a large base of members to notify emails are being sent in batches, but that should be completed very shortly. Thanks!
@dhbookds wrote:
So........just wondering if anyone heard us about the problems with category change in Oct?.......the time stressors in trying to do that and handling the upswing of orders (hopefully) and listing in the 4th quarter?\
lol..........off to the slow typist corner.......
Hi @dhbookds - the timeline for the category changes isn't going to change, but is going to be directed by the item specifics that you've selected (the item specifics will determine the new categories).
As long as your specifics are up to date you should see very little disruption when the change occurs (though we have been told that it may take a day or two to fully move over).
Thanks!
@easterbasset wrote:
I do a work-around when buying shipping labels, just to keep Transaction Summary in MP data presented so it can be cross-referenced back to specific shipment. I buy each label one.at.a.time. No more using Bulk labels. Sad, since that was a welcomed feature added a couple years ago, not just for eliminating redundancy, but also included the appreciated SCAN form. Any word on improving details for transactions from Bulk Labels so a seller sees breakdown of orders it was tied to?
Hi @easterbasset - I'm not sure if there are further improvements coming to the Bulk Label flow, but will get this to the team as a future suggestion!
@dhbookds wrote:
This may be off topic, though I had a response in the update questions about it........ There is a problem with what categories show if one uses "ebay" categories (as opposed to making your own) as the choice in the store set up information. If you look at one of my listings only 3 categories show up, versus the string of categories when you go to my store.
At the update, someone said they were investigating and would get back to me......As yet, I've not heard anything directly, nor did I see any update in the update..... lol..........so is there any update?
Sorry........not sure if anyone is here from the stores team........
-----
Edit: A response to your question can be found here.
Hey @dhbookds! I've had a response back. They say this is a known issue they're working on. While we rarely have a timeframe to provide as to when they estimate a fix being found, please know that they are aware and working on it. Thank you!
