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@arrowhead10-7 wrote:
Can you shed some light on the changes for sports cards...lot of conflicting information out there and lots of listings that are being changed with categories not showing up.
Also, are we will able to list variations for sports cards. Mine give me an error. Thank you.
Hey @arrowhead10-7 - Our categories team addressed this here. You should see those issues resolved soon if they aren't already fixed.
@stuff4divas wrote:
Item Specifics - OK to Ignore Required?
On variation listings, when we go to ‘Add item specifics that will be required soon’ I get ‘Listings are not eligible for this Add item specifics feature if they have variations’ (see screenshot)
So why am I told ‘Add item specifics that will be required soon’ ? (see screenshot) all 28 are variation listings
Also, it wants to pull the brand name into the ’Theme’ (and anyway why would a ‘theme’ be required)
Theme: Australia
But there is no theme, the brand is UGG Australia
Thank you to anyone who knows and answers,
stuff4divas
@stuff4divas thanks for letting us know about this. We'll get it reported. You can also send reports about item specifics to sdsupport@ebay.com if you find anything else that seems odd.
Been meaning to post this but missed a couple of chats
eBay really needs to fix a couple of things in the labels process.
Most important, when you to print a label it does not default to the shipping you have specified in a listing. I have never, because they are too small, used International flat rate though that’s what comes up. I specify International Priority and put in the package specs, which are always larger than any flat rate offering from the PO. Yet, look what I get as default. And the service I choose is way down the list.
When I packed the item, I needed to adjust the weight. When I recalculated I got eBay standard as the default. I don’t use eBay standard. (I you want to know why see here: Problems with eBay International Standard Shipping - The eBay Community)
If I selected standard, I would be overcharging my customer for shipping and committing to a longer arrival time. I get that eBay would like me to use standard but I choose not to and don’t think it should default to that method if I have not selected it.
My other comment is that in the new system to see what someone paid, I know have to click to expand a window. My general UX comment is you have added a click where one wasn’t there before you have failed UX 101. That information is very handy when you sell internationally, and like the case above, may have to make adjustments in packaging for international shipping.
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Edit: Reply to this post can be read here
@dhbookds wrote:
Don't know if this is a glitch or what.......but might be worth looking into ...... the Shipping in the offer......... The seller is from PA, as am I. I do have a PO Box but PO's are not excluded according to the shipping page on this item..........
HI @dhbookds - this isn't the first report I've seen of this happening today, both reports are with PO Boxes which is interesting too.
I don't have any formal tech issue opened for this so I'll make a report and get it sent their way.
Just a observation - the change from "fast & free" designation to "Free X day shipping" on a search page reads terribly. The first time I saw this on a search I was doing - my first thought was "this seller won't even send this out for 4 days - probably due to the still misunderstood MP delay time in money arriving in their bank account". Not "Hey, I should have this in 4 days". It wasn't until I saw one of my own listings with this same verbiage that I realized what was going on.
In addition it does not seem to be uniformly done. Some listing will still show "Fast& Free", others the "Free X day shipping" with no rhyme or reason. The shipping time does not make any sense, either. My own listing says "4 Day Shipping" to my own zip code, but ones from 500 miles away say three days.
This is what I see when I limit items to my user ID:
This is what I see when I search by a part number for all sellers:
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Edit: Reply to this post can be read here
@stuff4divas wrote:
Refunds on ‘Item Not Received’ cases
After the last tracking scan, do we have 7 days to wait before having to refund?
My situation: Buyer paid 4/30, Acceptance scan 4/30. Buyer opens INR case 5/11, there is a May 12, 2021, 9:28 am Arrived at USPS Regional Destination Facility scan, today. Case says I have to ‘take action by 5/14’
Once I upload the tracking to show this latest scan, do I have 7 more days from the last scan date before having to refund? That is my interpretation taken from this link>
https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116
Refund the buyer: The buyer will get a full refund, including the original shipping costs. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more.
Thank you!
stuff4divas
@stuff4divas - Great question! We do have the option to delay the case resolution if the item is still in transit in some cases. In order to look at the specific options for this particular case, I would recommend contacting customer service.
