Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@crazystuff4sale wrote:
I am still seeing many posts on the Community and other internet groups, and I am sure everyone reading this has seen them, about buyers not being able to complete purchases. Cards denied, unusal errors about seller not able to receive payments at this time etc.
Is anyone looking into that?
Hi @crazystuff4sale - we definitely work to make sure that a buyer's ability to complete a transaction with you, and we work to correct disruptions there as quickly as possible. While there aren't any widespread outages impacting checkout at this point in time, anyone running into issues should be encouraged to contact CS to report their experience for help. Thanks!
@pokemoncatches wrote:
Why is there no running balance total under the all transactions summary of managed payments? The only way to ensure eBay isn't helping themselves to extras (I've repeatedly found this to be the case) is to manage an Excel spreadsheet for running total.
Y'all have helped yourself to excess postage charges, international fees on orders delivered to US addresses, etc. There is no trust in place and it is in true outdated eBay fashion to omit such a critical feature.
Also these new boards are trash. Popup with HTML error. Then pops up with some anti spam message. I'm just trying to post one message here what a mess.
@pokemoncatches - I absolutely understand that keeping on top of fees is important. We have some information on the reporting for Managed Payments here. If that doesn't give you the information you're looking for, this would be a great conversation to have with a payments-trained teammate as they can provide tips on how best to track your expenses on the Payments tab. You can reach them by going to the bottom of the above page and selecting an available contact method.
We have been working with Khoros on the HTML issue before we launched the new board experience, but it's been a complicated issue to resolve. I'll add your report to our ticket.
I know that you are not involved in Managed Payments issues but I wanted to post this here with the hopes that you will pass this onto the Managed Payments team. I have posted it within the tell us what you think tab but unfortunately that page does not allow you to add screenshots, and in this case I am hoping that a couple of screenshots will be worth a thousand words in expressing the frustrations that I am having with the new way that eBay is billing extra selling fees.
On another account that is now enrolled into Managed Payments I utilize the double category listing feature on approximately 270 to 330 listings every month. That service with a Premium store cost $0.10 per listing. So it amounts to anywhere from $27.00 to $33.00 per month in extra fees for eBay.
I have always been happy with this service and have utilized every month for well over 4 years. Up until now I have never questioned whether or not I should spend the extra money. I my mind the extra service has always been worth the extra fees. Until now.
Starting last week eBay started to bill these $0.10 "Double Category" insertion fees ONE AT A TIME as they come around every 30 days on their billing cycle. So now with every daily payout I have to figure out how many of these $0.10 charges exist within that payout in order to reconcile the more important fees like FVFs, Promoted Listing fees, and Shipping Labels.
Here is what a typical daily payout might look like.
I cant deal with that. Strike that. I choose not to deal with that.
The book keeping is a nightmare. eBay really should reconsider how it is going to choose to bill these extra selling fees. Because if they don't then from my point of view the benefits of the service no longer outweigh the newly required amounts of time to reconcile each one of these $0.10 charges. I would happily pay for these fees in advance just so that they were billed as a once a month onetime charge in one lump sum in order to keep using this extra service. But I refuse to continue using the service if I have to continue to account for 270 to 330 dimes one at a time EVERY PAYOUT AND EVERY MONTH!
The service inst worth the headache. And I doubt that I am the only seller who feels this way.
THIS IS NUTS! I am literally getting nickeled and DIMED to death by eBay's new accounting procedures.
_____
Edit: A reply to your post can be found here
@mwelker4172 wrote:
I'm
a seller with shipment destroyed by FedEx.
FedEx refuses to deal with me because I purchased the label through eBay (their customer/shipper)
eBay says it's between me and FedEx, and will have no part of it.
eBay has a hold on my funds, preventing me from providing a refund.
It seems eBay only deals with things via phone, preventing any paper trail.
I'm out $935, my customer is out $935, FedEx gets off scot-free, and eBay hangs up if I call.
Any suggestions?
@mwelker4172 I'm sorry that you're running into problems with this. Are you able to file a claim with FedEx here? Try that and if you're still having issues then please tag me in a thread on the Community and I'll take a closer look. Thanks!
