Continuing a discussion from 6th December:
Our eBay Money Back Guarantee promotes trust in eBay, which drives traffic to the site and increases sales for our sellers. In return for providing access to our platform with a global marketplace and numerous resources to build your business, we ask our sellers to comply with our policies and guidelines. This includes accepting a return for an item that your buyer has reported does not match the description.
Sorry. Wrong answer.
If the seller's description is different from what the buyer "says" was received, eBay automatically assumes the seller is at fault.
eBay expects the seller to refund the item price, and the initial shipping cost, AND pay for return shipping.
This is a problem!
Hi @vrykalak, happy to clarify our stance on this. I noticed that you placed says in to quotations and feel this is meant to indicate that the buyer's description of what they received is somehow less valid than the seller's description of the item. I want to be clear that these descriptions are treated the same, as we are not present when the item is shipped or received by either party. We compare the descriptions our members provide and will seek to reverse the transaction if there is a disagreement.
It is not a matter of placing blame or fault as you mentioned; simply a matter of our sellers being expected to provide a solution to their customers when needed. Our goal is to help our sellers be successful while operating their business on our platform, and part of any successful business is accepting returns for a full refund when a customer lets you know the item did not match the description. If there is any reason to believe the claim is invalid or that any kind of fraudulent activity is present, we would work to protect a seller.
--------------
In the 12+ years I've been selling on eBay, all but one* of the NAD return requests has been a case where the buyer didn't read the description, because the description was complete and correct, and the got what they bought, but thought they had bought something different.
* The one was indeed NAD: I sent the wrong item.
In every case, eBay found in favor of the buyer, even though it was obvious to anyone who read the Description (and looked at the photos) that the buyer was in error.
I'm really annoyed when some eBay person tells me the most important thing in the universe is to "make the buyer whole" even when they are obviously in the wrong: I should just accept their claim and refund their money...so I'm out the original cost of the item, the cost of shipping, the fees, etc.
