mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@ayeres_books wrote:
Can Ebay answer definitively whether or not sellers in Managed Payments are allowed to list adult books and magazines in the Everything Else category?
Thank you
Hi @ayeres_books - Adult-Only items are one of several categories not currently supported by managed payments (broader list here). Any listings that violate our policies will be automatically ended. We aim to add full category support to managed payments progressively through 2021.
Disclaimers:
As someone who is not an expert on managed payments I may not be able to address your question in its entirety. If you have been notified to register for managed payments you are able to request a call back from a payments-trained teammate by accessing any of the Help Pages related to payments and using the 'Have us call you' feature at the bottom of the page.
The information provided is accurate as of today's date (August 26 2020) but may become outdated in the future. If you are reading this at a later date please consider checking the Help Pages or request a call back from a managed payments teammate who can provide the most up to date information.
It took me more than 15 minutes to post my last reply because I kept getting an HTML error for posting a link to the selling forum- then when I correct the post I kept seeing this new post flooding issue- now we can't post more than once every 2 minutes? These Khoros issues are going from bad to worse. Also note that it says "tried" to post- none of them successfully posted because of the HTML error so there was no actual post flooding.
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Edit: A reply to your comment can be found here.
@alcoforever wrote:
Post 37 from last week's chat was never answered, at least not in a form that the rest of us could read. Below is a cut & paste of the topic:
Hi. In the extensive database of past sales that are searchable by EBay sellers and buyers, EBay's price data does not appear to capture the price reductions when a lower offer is accepted by the seller (with respect to a "Best Offer" listing). In this way, the "Sold for" prices are arguably artificially inflated, misleading, and suggest that items have a higher value than they actually do in the EBay marketplace. I am a subscriber to EBay's Terapeak research service, and the problem exists there as well. I was only able to figure this out after comparing my own transactions with the database. I would be happy to be proven wrong or corrected. EBay staff, am I missing something? Do you see this as a problem? Thanks, Ryan
@alcoforever the reply to this question can be read here. I don't have any updates or new information but it's something I'm still looking into. Thanks!
@coffeebean832 wrote:It took me more than 15 minutes to post my last reply because I kept getting an HTML error for posting a link to the selling forum- then when I correct the post I kept seeing this new post flooding issue- now we can't post more than once every 2 minutes? These Khoros issues are going from bad to worse. Also note that it says "tried" to post- none of them successfully posted because of the HTML error so there was no actual post flooding.
@coffeebean832 If you are using the desktop site you can do "ctrl + shift + v" to help with the HTML error. It will post whatever you copied as plain text and strip any formatting.
@carolynnq wrote:
As a buyer, I think it would be great if there could be an "instant decision" icon next to the Best Offer option when the seller has settings to automatically accept/decline offers.
If I make an offer, I may get an instant response or the seller may respond in 5 min - or two days. While I'm waiting for a response, another buyer might swoop in and buy it. And while the offer is under consideration, I can't purchase one from a different seller in case my offer is accepted.
For an example, I narrowed my choices down to two sellers who both had one-day handling time. The price of one was $20. The other was $30, but that seller was closer geographically to me so I would have been willing to pay a little more to hopefully get the item quicker because it had less distance to travel. The listing had Best Offer and I would have offered $25 if I knew I would get an immediate decision.
Hi @carolynnq - this is actually an idea we've tested in the past, to mixed results, and the test was ended. I like your wording suggestion though! Just as a thought - many sellers (myself included) input an auto-decline amount only. For your idea to work as a truly helpful feature, wouldn't a seller need to have both an automatic decline and an automatic accept amount listed?
@gwzcomps wrote:Also on a side note, eBay's shipping system has been broken for nearly two weeks now. I finally had to shut my store down because of it. My understanding is this is a known high priority bug. I know it is a tech issue so not much the board staff can do. I find it very frustrating that a critical part of the site has been allowed to be broken for this long though.
Sorry to hear this, but what is broken?
