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Platform notifications not receiving FixedPriceTransaction messages, error in eBay ?

We received our last FixedPriceTransaction notification at 02:59 on the 18th March 24.

We are still receiving all our other subscribed notifications.

 

Using the trading api GetNotificationsUsage call we can see that there is an error. Have redacted some details with X

 

      {
        "DeliveryURL": "https://notify1.xxxx.xxx";,
        "ReferenceID": "331276418XXX:1067998XXX",
        "ExpirationTime": "2024-03-20T04:27:06.000Z",
        "Type": "FixedPriceTransaction",
        "Retries": 3,
        "DeliveryStatus": "Undeliverable",
        "ErrorMessage": "API_PAYLOAD_TEMP_FAILURE:APIErrorCode=396",
        "DeliveryURLName": "XXX"
      },

 

To me this says there is an internal eBay error ? It is not an error returned from our system. We don't even see an attempt to send the message.

 

Any other notification works
 
      {
        "DeliveryURL": "https://notify1.xxxx.xxx";,
        "ReferenceID": "33127641XXXX:106799XXXX",
        "ExpirationTime": "2024-03-20T04:27:24.000Z",
        "Type": "Feedback",
        "DeliveryStatus": "Delivered",
        "DeliveryTime": "2024-03-19T04:27:26.000Z",
        "DeliveryURLName": "XXXX"
      },
 
How do we get this fixed ?
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Platform notifications not receiving FixedPriceTransaction messages, error in eBay ?

@brakesint 

 

Looks like a system bug developer_support@ebay . Three related posts:

 

https://community.ebay.com/t5/Traditional-APIs-Orders/Are-platform-notifications-broken/m-p/34356557... 

 

https://community.ebay.com/t5/eBay-APIs-Talk-to-your-fellow/FixedPriceTransaction-notification-not-w... 

 

https://community.ebay.com/t5/Traditional-APIs-Selling/Platform-notifications-not-receiving-FixedPri... 

 

 

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
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