Getting a refund

[laurieom]

Hi, I've never had this happen to me before so I don't know what to do about it. I've won two auctions, but the items aren't available. Both were honest mistakes. What do I do to get a refund without it reflecting badly for the seller or I? Both have sent messages apologizing and one wants me to just not pay and it will go away, and the other one wants me to cancel the order. Is there anything I can do to make this right for all of us? Thank you! Blessings, Laurieom

[lex-talon]

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@laurieom wrote:

Hi, I've never had this happen to me before so I don't know what to do about it. I've won two auctions, but the items aren't available. Both were honest mistakes. What do I do to get a refund without it reflecting badly for the seller or I? Both have sent messages apologizing and one wants me to just not pay and it will go away, and the other one wants me to cancel the order. Is there anything I can do to make this right for all of us? Thank you! Blessings, Laurieom

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Only those sellers can cancel. That seller that told you to not pay is wrong. You will receive a strike if you don't pay up. 

Those sellers need your ok to cancel.

[gone_4_good · Accepted solution]

The seller needs to cancel the sale - contact the seller seller and say you want to cancel the sale - ask him to select the "buyer requested to cancel" option. It wont be counted against him. You just need to agree if ebay emails you.

[laurieom]

Thank you very much!!

[laurieom]

Thank you very much!! I didn't think it would be right to not pay!

[laurieom]

Will it be counted against me if I request to cancel the sale?

[gone_4_good]

no - only if you don't pay AND the seller files a claim of an unpaid item.
I am not sure if EBay really does anything to buyers who dont unless you do it constantly.

[laurieom]

Thank you for all your help! I appreciate it so much! You are a great credit to EBay!! God Bless!