03-07-2018 10:17 AM
A new problem for me in Turbo Lister 2.
TL2 has been working fine for years, all of a sudden when I click on the 'Description Builder' button link it freezes & refuses to work I have to force it to close via Task Manager. I have tried everything I know to repair including reinstall, several times. The issues remains.
Any assistance would be great.
03-07-2018 10:49 AM
Are you creating a new listing, editing an inventory listing, or editting a currently active listing?
03-07-2018 11:06 AM - edited 03-07-2018 11:07 AM
It occurs either way. I have tried editing an inventory listing and also making a new one. Every time I click on "description" the program does nothing. When I click with the mouse it makes an error noise but does nothing. I have to use task manager to close the app.
03-07-2018 11:41 AM - edited 03-07-2018 11:42 AM
Since the program opens, Compact!! (Tools>Compact databases). If it fails, restart Turbo and repeat immediately.
Does the Description builder work now?
If not, you need to ask the experts on Turbo...
This is from the eBay Advanced Apps team...
Phone Support (US - 8 AM - 6 PM MST): **To call us, click on the Help & Contact link found at the top of most eBay pages. Click on the Contact Us button at the bottom of the page. Select ‘Selling’ -> ‘Getting Started’ -> ‘Selling Tools’ for issues or concerns related to eBay listing tools that my team can assist you with. Now scroll to the bottom and click Call Us. Ask the customer support agent to transfer you to the Advanced Apps team.**
Or send an email, from your registered email address, to turbodata@ebay.com. Include your userid and as complete of a description as possible. (address it Attn: Brooke).
03-07-2018 01:18 PM
Thanks for trying but it didn't work. I will contact the experts as you suggested.
03-07-2018 07:56 PM
Make sure your Internet Explorer browser is up to date even if you do not use it as a browser. TL uses components from Internet Explorer.
03-08-2018 01:12 PM
Was on phone with support all afternoon. He finally gave up and said it was more than they could fix. I ended up having to reinstall windows. It works ok now. Not sure what happened and I'm glad I only use that laptop for ebay so nothing else was effected. Apparently the dhtml file would not load for some reason. Even after manually downloading the file from microsoft and installing, still would not load. I have a suspicion it had something to do with Windows Defender. There was an update to Defender and a windows update at the same time Turbo Lister stopped working. I had no restore points before that time so could not restore. Thank you to all who tried helping.
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