Tools & Apps
cancel
Showing results for 
Search instead for 
Did you mean: 
Bookmark Share Post

File Exchange Error: A Return Policy must be specified (or something similar)

topqualityfromme2u
Adventurer

I keep getting an error that a return policy must be specified in my upload file. I added a return policy under AdditionalDetails but that did not resolve it. I am unable to find a specific RETURN POLICY cell. Where do I specify the return policy in file exchange?

 

Thank you!

Accepted Solutions (1)

Accepted Solutions (1)

Rockstar

Hi @topqualityfromme2u

 

See page 101 of the new Advanced Instructions (June 2015). Here is the text for the field ReturnProfileName -

 

ReturnProfileName
To use a return business policy in a listing, you must first opt in to Business policies for your eBay
account and then specify the return options for each policy in your Site Preferences. For more
information, see Manage Business policies.
The ReturnProfileName field specifies which return business policy to use in the listing. Since policy
name values are case-sensitive, be sure to enter the policy name exactly as it appears in Site
Preferences on My eBay.

eBay is continually updating this site. Some advice given may have changed. Please reply to this thread, to let us know if this advice works for you. The links on the bottom of any eBay page can help you deal with most eBay issues. Contact eBay Customer Service on Facebook.com/eBay or Twitter.com/AskeBay

Answers (0)