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Error 10007 - PICTURE SERVICE RESPONSE ERROR when uploading an image

Hello,

 

I have a java application, which uses the eBay Java SDK to list items and as part of the process, it uploades images using the eBay picture service. The application has been running fine for a few years, but since last Friday - 2/23/2018, whenever I try to upload an image I get an error:

 

<Errors>
<ShortMessage>Internal error to the application.</ShortMessage>
<LongMessage>Internal error to the application.</LongMessage>
<ErrorCode>10007</ErrorCode>
<SeverityCode>Error</SeverityCode>
<ErrorParameters ParamID="0"/>
<ErrorClassification>RequestError</ErrorClassification>
</Errors>

 

Has anyone else had this problem?

Has anything changed on the site?

Is this a temporary problem with the picture service?

Is there an alternative?

 

I can provide sample reproduction code if needed.

 

Thanks and regards,

Dako

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Error 10007 - PICTURE SERVICE RESPONSE ERROR when uploading an image

You might compare your SDK request against the sample provided in the DevZone...

 

or Send an email from your registered email address to turbodata@ebay.com. Include your userid and a complete description of the issue. If the Advanced Apps team can not help you, they may be able to connect you to the API development team.

 

or This is from the eBay Advanced Apps team...

Phone Support (US - 8 AM - 6 PM MST): **To call us, click on the Help & Contact link found at the top of most eBay pages. Click on the Contact Us button at the bottom of the page. Select ‘Selling’ -> ‘Getting Started’ -> ‘Selling Tools’ for issues or concerns related to eBay listing tools that my team can assist you with. Now scroll to the bottom and click Call Us. Ask the customer support agent to transfer you to the Advanced Apps team.**

eBay is continually updating this site. Some advice given may have changed. Please reply to this thread, to let us know if this advice works for you. The links on the bottom of any eBay page can help you deal with most eBay issues. Contact eBay Customer Service on Facebook.com/eBay or Twitter.com/AskeBay
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Error 10007 - PICTURE SERVICE RESPONSE ERROR when uploading an image

This is happening to me as well.  Did you find out what the problem was? and have you been able to correct it?  Thanks!

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Error 10007 - PICTURE SERVICE RESPONSE ERROR when uploading an image

Hey,

Yes, the problem and a somewhat hacky solution is describer here:
https://forums.developer.ebay.com/questions/25432/unable-to-upload-site-hosted-pictures-in-productio...
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