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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

seller archive

in this last update it looks like the seller archive is gone

Item categories not auto generating suggestions any more when listing..

Still having issues that the technical team says is normal when its not. When listing an item whether new or sell similar, changing the title out to the new item information should give you a new set of suggestions for the item category (at least in ...

photos

is anyone else having problems uploading pics that used to easily load

Seller refused cancellation of order

I made a purchase and cancelled it within minutes when I realized it was the wrong product. I also sent the seller a message that I made a mistake at the same time. I received an message from the seller three days later that it was too late to cancel...

Payout Report Problems

Downloading the report from the Payout page has multiple issues. Shipping charges seem to randomly download exactly $1.00 less. Also, international fees do not download anywhere. It would be nice if the spreadsheet could match the actual payout. It w...

Resolved! Pages are corrupt in FIREFOX. Disable Entranced Tracking Protection?

The main page looks fine, but when I go to an item for sale, the top of the page is covered with blue text, angled brackets (>), elipses (...) and check marks. The graphics below are jumbo sized. Text blocks are oversized and cut short. Basically, ev...

Contact Member: "Oops! Something went wrong. Please try again later." message for past several days!

Tried to send the seller a message, but always have this error when trying in the past several days....Is this a bug? "Oops! Something went wrong. Please try again later."

Suggestion to fix minor bug with search bar

ebay has a search box drop down menu and the ability to add a custom search. This menu is inaccessible in certain locations of the site. I'm unable to access my custom search result in the following location:1. Shopping cart (not to be confused with ...

Unable to purchase postage

Something is wrong. Please try again later. This keeps showing when I try to purchase postage for a parcel to be posted tomorrow. Help please.

Issue printing postage labels

Hi, I selected and paid with paypal on postage label fine. When doing the second parcel, it lets me go all the way through pay with paypal then when the label should come up for me to print off i get the following message ..It was not possible to gen...

Active Inventory Search no longer allowing "negative" search parameters on Item Title

As of yesterday, 1/5/24, the Item Title Search no longer allows for a negative (omit) search term. Putting in a (-) negative sign before the term used to return all items that did not have the search term. It now ignores the (-) term and returns a re...

Says cannot find transaction for Feedback on Item Delivered Nov 6th 2023

I tried to leave feedback for seller and the feedback button is there and less than 60days since delivery but says cannot find transaction. I see transaction in my purchase history etc. I tried link directly from order page detils also same message??...

Search with blocked sellers failure

Hi there. I posted in the developer forums but got no reply. Since about mid November 2023, using the Finding API (FindItemsAdvanced), including blocked sellers to a search increases the response time by about 5x.Searches fail with more than 80 block...

I am suddenly unable to click on any links within my 'Account' tab (in My Ebay)

I'm not quite sure what is happening here. I've tried troubleshooting everything--logged out of my account, tried different web browsers, tried logging back in on multiple computers--but I am unable to click on anything. Basically, what happens is, w...

Active Inventory Total number of items does not match total number of items in store.

My store total is a little over 1500 less than my active inventory total. I believe that this is due to a glitch that I have seen in the past. When I bulk edit over 100 items or sell similar over 100 items, they do not get added to the store. If I st...