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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Title Revision

I need to edit the title. Information was omitted that may hinder the sale of the item. How do I fix this problem?

So trying to refute a not as described claim and ask eBay to step in and it's in a constant loop?

How to get eBay to rule on an invalid Not As Described Return? None of the ask eBay links show in seller hub?

Background removal tool completely broken on mobile

Is anyone else experiencing this? Background remover turns the item white and the background black and won't work on any new listings.

Purchase history for 2023 is missing

I made approximately 25 purchases on ebay during 2023. Yet my purchase history only shows one purchase. I assume they are hidden, but I don't see any way to unhide them.

Trying to list a draft. I get a listing error.

“PHOTOS” I assume that the error is due to the main picture being in the #2 spot because the #1 spot says to add photos. Has anyone come across this before? I have two drafts that say the same thing. Thanks for any help.

Creating a listing with the new photo/video layout causes the page to jump back to top of page.

Whenever I create a new listing that has the new option to drag and drop photos/videos, the page jump back to the top. Happens every single time when I click on listing format, schedule listing date, hour, minute, AM/PM. I schedule 25-40 auctions eve...

CANT UPLOAD SCREENSHOTS !!

Once again, why try fix something that isn’t broken. The old app was fine now they release this new one and I can’t send screenshots or pictures to sellers. FIX IT PLEASE EBAY !!!!

BULK LISTING UNABLE TO EDIT DESCRIPTION

This has been down for me for several days. I have also opened a ticket.

The photo editing tool is not working correctly on Android phone.

The photo editing tool "remove background" feature is not working correctly on Android phone. It has been like this for a few days. It is removing your image to solid white and making the background solid black. It is working correctly on desktop com...

Sending an offer error: "There is an active offer for this buyer or limit of offers was reached"

This error has been reported since 2021 yet I consistently receive it when I am responding to a customer who has requested me to send them an offer. My work around has been to lower the price for them along with a message. Am I doing something wrong,...

Sales suppression

Every single time I have a good day, the next day is lights out! It's never been as blatant as what I'm experiencing now though. Yesterday was 47 sales, 1100$ at 10pm everything stopped. I'm sitting here the next day at 7pm, with a whopping 3 sales a...

listings not showing main photo untill u click on listing but not all listings on mobile app

main photo not showing on mobile app on listings, but not all listings, just random listing, and a lot of them.

Items keep disappearing from watch list

I've noticed the last few days that items keep disappearing from my main watch list. This is happening in both of my accounts. It has been anywhere from 4 to 8 items at a time just disappearing. I have lots of items saved in my watch list in both acc...

Every night around this time the Home Page goes down in the middle of me listing - what is going on?

Every night around 9:30 pm EST my home page goes down in the middle of listing items. I can't finish the listing, I can't save it, I can't do anything it freezes. I reload but it gives me a Error Page eBay

Returns always print out a different different reason than I selected

For a couple of years now, when I have returned items which is rare, it almost never shows the correct reason that I had selected when I started the return. For example, on this one, I simply selected “didn’t like it” but the reason that shows up on ...