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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Problem with tracking numbers on newly purchases USPS labels

There are multiple report of seller purchased USPS labels with a re-used tracking number that is recently delivered or in transit already. https://community.ebay.com/t5/Ask-a-Mentor/USPS-shipping-labels-bought-for-shipping-are-already-used/m-p/351397...

Unable to leave feedback

Unable to leave feedback; positive feedback from a seller to a buyer. Type in saying & click Positive, but button doesn't ever turn blue for one to click it & post.Also Messages still doesn't work at all - unable to read, write, or respond to any mes...

eBay is using AI to field reports of violations, and it's failing miserably

I'm very concerned about eBay's ineffectual use of AI because sometimes it absolutely requires a human to decipher whether or not a reported item for sale is prohibited. For example, red and blue LED emergency vehicle lights are prohibited on eBay, b...

Seller Promotions

My seller promotions are not calculating correctly. One of them is buy 3 items save $7. A customer contacted me today that ebay is only subtracting $3 from their order. Another customer contacted my yesterday that Buy 6 Save $15 offer in not calculat...

Customer Service is absolutely Terrible!

Is it just me or has eBay’s customer service taking a real dive lately? The fact you cannot chat with an agent, and when you email them it is always cookie cutter and almost never answers your concern. Also the Agents over the phone use a scripted an...

Variation photos bouncing (July 2025)

When you select a variation, the image flips back and forth between the variation pic and the default pic a couple of times before settling on the variation pic. If you are experiencing this problem, click the ? on the bottom right corner of the page...

Images not showing or blacked out

I feel like this one came up a few months ago, got fixed and has cropped up again. Over the last couple of weeks images aren't appearing correctly. Happening intermittently on listings and within listings. They show up within my template but not on a...

Shipping Policy Bug

When creating a new listing, or revising a current listing on PC (Google Chrome) the drop down menu in the shipping section is not allowing us to choose between our existing shipping policies and just displaying the current shipping policy.

Problem with searching by Custom Label (SKU)

Ebay updated sometime around the end of last week (June 12-13) and added the "exact match" after searching in Custom Label (SKU). Ever since then, I've been having trouble searching my listings by SKU and was wondering if anyone else is having this i...

My purchase 09-13252-76668

The order 09-13252-76668 is stuck in payment how do i fix this???

Cannot leave feedback without submitting a product review

I'm not sure if this is yet another ridiculous ebay change or a fault in their system.Everytime I try to leave feedback for a seller I get taken to a review of product page. How can you leave a realistic product review if you have only had the item a...

Ebay saved search suggestions not resetting

I have a few saved searches that items pop up if that item is listed. However when you click mark all results as read at the bottom, they clear these results. However since last two days these old suggested results aren't being cleared despite seeing...

Frustrated with lack of customer service / tech support

Back in March, I was able to do an online chat with customer service about an issue. a ticket was created for technical support to figure out and get back to me. I've tried replying back thru the email they sent and in April they said it was still be...

Saved searches removing filters

I have come to notice over the last few weeks that the ebay app (Android) isn't keeping my saved searches properly. For example, im looking for cgc graded comics and one of the filters is "era". I had this set but when looking at the saved searches o...

The new Manage Your Offers page needs work

My understanding is that offers sent last 4 days. The new page does not show if expired, how old., etc. I just sent two offers, then checked the Manage Your Offers page. There are five listed, 3 way past 4 days. Why are they not listed as expired?