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Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 9, 2017 8:24:19 AM
showmomsue
Adventurer
I think I will start calling weekly. This is ludicrous!
319 Views
Message 61 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 9, 2017 5:33:22 PM
aestheticstorm
Adventurer
Last Edited 05:34:13 PM

FIX IT EBAY!!! **bleep**!!! THE WAY I USE EBAY IS NOW UNUSABLE AND WORTHLESS TO ME WITHOUT THIS FEATURE! SOME DEV SCREWED UP ROYALLY.

308 Views
Message 62 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 9, 2017 5:53:59 PM
showmomsue
Adventurer

I called today and spoke with Kelly.  She was aware of the problem because she had written up other complaints and forwarded to Tech Dept.  They are trying to fix it as it happened when they installed updates.  They told her it was a glitch.  I don't understand how a glitch can only affect a few and not everyone but I was told that that is what a glitch is.  So doesn't sound like they have figured it out yet and while they are sorry this happened, they have no fix yet.  

306 Views
Message 63 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 9, 2017 11:01:21 PM
svrcek
Adventurer
Hey showmomsue, I have posted twice on here about the buying and seller side of this terrible "glitch." I have received no emails for my saved searches since 4/17. Would you please explain to the ebay technicans and posters what you mean by missing out on a item. It upsets me too much to explain to someone not caring if it gets fixed or not. I think I will go browse on amazon for awhile to see how a real operation works.
295 Views
Message 64 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 11, 2017 1:37:31 AM
alwdis
Adventurer
Last Edited 01:38:10 AM

Same problem too... No followed searches e-mail alerts since 4/17, other e-mails from Ebay come as usually.

274 Views
Message 65 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 11, 2017 5:45:18 AM
grafx_r_us
Rising Star

not working here

any fix ?

264 Views
Message 66 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 11, 2017 8:37:54 AM
gsocoastie
Adventurer

Just called eBay c/s regarding a selling issue, so I piggy-backed this technical issue of no emails for any of my Saved Searches onto the call (all my other eBay emails have come through fine, albeit some a bit slower than normal).  

 

I got a rep who said that this has been an ongoing issue (a good month for me alone), and while it is systemwide, it is only affecting certain users.  He assured me that eBay is working very hard to resolve this issue and guaranteed me that it would be resolved within a WEEK as he added my user account to the list!  

 

Seems like if you are affected by this issue, you need to call eBay and have them add your name to the list of affected accounts for resolution. 

 

Given my lack of buying for the past month, as well as my general drop in sales, seems eBay has may have dropped the ball on this issue! 

 

256 Views
Message 67 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 11, 2017 8:41:50 AM
primaldiscounts
Adventurer
Last Edited 08:42:10 AM

They are saying "certain users" but they are also saying they don't know who those users are unless they call. Sounds like they have no idea how large that "certain users" pool is. It could be a majority.

254 Views
Message 68 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 11, 2017 8:49:22 AM
showmomsue
Adventurer

I have explained to ebay about missing out on items to buy because I was not notified that they were available thru my "followed searches".  Usually buy it now items.  All I can do is encourage everyone to call ebay and add their accounts to the growing list of unhappy buyers/sellers.  I will call every week.

249 Views
Message 69 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 11, 2017 9:28:42 AM
aestheticstorm
Adventurer

I called just now. Spoke to a friendly individual who knows about the issue. YOU MUST CALL so they can add you to the list. Apparently they are fixing it 1 user at a time. She said she couldn't provide a time table though.

242 Views
Message 70 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 11, 2017 7:06:46 PM
thelibrum
Adventurer

Does anyone have an other-than-India customer service center number? 

 

866-540-3229.  Got 'Brian', again, but again with Hindi in the background.  (the most common Indian language)(no, I am not Indian, learned mine while in Army).  Spend a good ten minutes phonetically spelling my eBay account name.  But he did 'check' and confirm that there is a problem and that he will call me back if 'already resolved'.  He did not have a ticket or reference number.  Nor did he know of any 'list'.  Not holding my breath for a callback.

 

Looking back at Amazon.  Do they have such searches?  I can not calculate my lost sales, and eBays lost fees.

205 Views
Message 71 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 12, 2017 5:11:31 AM
witheygull
Adventurer

I talked to customer support today and they said they were aware of the issue and would add my name to the technical service ticket. They did not give me an estimate for when the problem will be resolved. If anyone else having the issue hasn't yet spoken  with customer support, I would encourage them to do so in the hopes that more complaints may increase the priority of the fix.

187 Views
Message 72 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 12, 2017 8:00:37 AM
nicesean
Enthusiast

Same problem here, had an ebay chat and it seems like many people are having the same problem, so they are aware of the issue. My ebay puchases have dropped off to almost nothing. It's thier loss and Discogs gain I guess.

175 Views
Message 73 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 12, 2017 11:09:07 AM
spamjam
Adventurer

tldr: I'm getting emails again!

 

I posted a "me too" here on April 25th.  I called in yesterday after seeing the post about needing to call.  The woman I spoke with knew about the problem.  I didn't get any sort of case number or anything like that, but was told my name would be forwarded to the appropriate parties and/or added to a list.  Lo and behold I started getting emails about an hour ago!!  I can't believe I'm the first and/or only one to experience this, so hopefully the rest of you will be receiving emails soon.

165 Views
Message 74 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 12, 2017 12:08:58 PM
primaldiscounts
Adventurer
Last Edited 12:11:01 PM

As of about an hour ago (it's now 3:08 EST), I received my emails.

 

And I had called on 5/02, so it took 10 days. Or maybe they found a way to fix everyone.

156 Views
Message 75 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 12, 2017 12:27:51 PM
aestheticstorm
Adventurer

I received emails today as well. I called yesterday.

152 Views
Message 76 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 12, 2017 1:39:41 PM
showmomsue
Adventurer

As of 2:16pm MST, I started receiving my followed searches emails again - YAY!!!!!

146 Views
Message 77 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 12, 2017 1:41:43 PM
thelibrum
Adventurer

Recieved just now.  Got a lot of slogging to do.  Apparently backdated for a week.

144 Views
Message 78 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 12, 2017 2:06:11 PM
svrcek
Adventurer
IT'S ALIVE!!! Called ebay 8:30pm Thursday 5/12. This is my first time. They will know who you are from your phone number. Very pleasant conversation as some have stated here. Was told they are aware of problem, that I should unsubscribe and re-subscribe, told them I didn't have time to do that. I was told they were aware of problem, but no time line on when it would be fixed. Unfollowed and refollowed about 10 out of 90 searches last night. Received 75 emails out of 88 total saved searches at 3:04 pm Central Time. Even from the searches I did not refollow. Had not received these since April 17. Hope this IMPROVES MY SALES also. Time to check my emails and see if I can find something to buy.
140 Views
Message 79 of 90

Re: No Followed Search Emails

Re: No Followed Search Emails

in reply to May 12, 2017 6:35:45 PM
stanje1
Adventurer

That works...  call customer service, report problem and they log the problem and take your ebay ID...  poof... now works !   They are fixing this one ID at a time  ????

124 Views
Message 80 of 90