NOTE: I AM POSTING HERE BECAUSE EBAY KEEPS BOUNCING ME AROUND THE TECH SUPPORT DEPARTMENT WITHOUT ESCALATING MY CASE PROPERLY. THIS IS THE ONLY WAY I CAN BRING ATTENTION TO MY ISSUE TO EBAY TECH WITHOUT BEING BOUNCED AROUND INSIDE AN INDIAN CALL CENTER FOR ANOTHER MONTH.
GOT YOUR ATTENTION? NOW READ....
I have contacted eBay's completely INEPT customer service. Repeatedly. over 4 days
I HAVE OVER 550 ITEMS LISTED ON EBAY
ALL ITEMS ARE ALSO UPGRADED WITH INTERNATIONAL VISIBILITY (.CO.UK) SET AND BILLED ON MY ACCOUNT SUMMARY.
For MONTHS my sales have dropped - up to 50% month over month. I could not figue out why, it's not until I was logged out that I noticed that ONLY between 51 and 53 of my items were showing up on my profile. Every time you refresh the page, the number changes. within seconds. Goes up and down, up and down.
ALSO the SAME number of items were showing on all my profile (not store) pages and on my eBay UK Store.
ALL my items have international visibility on them.... only a MAXIMUM of 212 of them are currently showing up on eBay UK. AND on my profile on .COM and .CO.UK
I have called a HALF DOZEN times in 3 days and spent over 6h on the phone, and every HALF-WIT customer service you hire comes up with excuses instead of sending the issue to the dev team..
After 3 days of calling repeatedly, talking to MANY agents who had to all individually verify the problem, didn't listen to my answers, i was told that the creator of the ticket used my wrong username to list it, but that didn't matter, because every subsequent newbie I talked to was able to PERSONALLY verify the issue..
PROBLEMS WITH GENERAL NON-TRAINING
The last customer support agent took almost 10 minutes to find the ebay.co.uk store that I have. In fact, i had to SPELL IT OUT for her because she didn't even know how to get to eBay.co.uk and find the store. I got frustrated and asked to speak to her Manager because i was sick of talking to yet another a box of rocks.
The manager (like every other support person) asked for a sample item #. After I told him that the previous support minion needed training and had no idea how to access the .CO.UK version of my store, he said "we will coach her". HOWEVER, when I told the manager to look up a sample listing with a paid InternationVisilibility on my store by ID, he argued with me, telling me that "You can't search for products on your store by ID." I told him "Yes you can, please enter the ID number".... he responded "I don't want to argue with you, that feature was discontinued". I said "Just enter 12 numbers before you say that".. 3 minutes later, of course he was proven wrong, but not before telling me off.
Immediately afterwards, i told him I am sick of talking to inept support agents, escalate me to your Supervisor (her name is Lynne). She created ANOTHER ticket (this time with the correct store name).
I doubt this ticket will get anywhere seeing as it's 1 office of people covering for eachother.
REF ID# 1-122876676260
Throughout this experience, i spoke to 3 support agents who promised to call me "very soon" or "today", but didn't.
Almost ALL agents I spoke to, have explain a bull**bleep**, non-technical reason.
1. I have free shipping (yeah.. seriously. This one guy told me that it might not show up because i have free shipping set)
2. They are there, I can see them (outright lie on day 2)
3. No one seemed surprised that my profile had jumping numbers on refresh.
ALL CALLS ARE RECORDED. LISTEN TO THE CALLS. PLEASE HELP ME. YOU ARE OUTRIGHT RIPPING ME OFF. CHARGING ME $100s (up to $1000s potentially) in fees. JUST THIS MONTH ALONE, I HAVE BEEN BILLED FOR 500 CURRENTLY ACTIVE POSTS THAT DON'T SHOW UP.
1. HOW FAR BACK HAS THIS BEEN GOING
2. DO I HAVE TO OPEN A DISPUTE WITH PAYPAL TO GET MY MONEY BACK OR ARE YOU GOING TO DO THE RIGHT THING?
3. FIX YOU BUGS!
4. REFUND THE MONEY YOU TOOK WITHOUT PROVIDING THE BILLED SERVICE
5. MOST of your tech support is VERY POORLY trained.
Again. I HAD to write this here because I believe that support is "containing" me and preventing me from getting this fixed.
