Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

CUSTOM SKU - PLEASE TAKE AWAY "EXACT MATCH"

When I go to active listings>search>search by title SKU or item number - I NEED to be able to search by SKU (custom SKU) but NOT EXACT MATCH. For instance - I do my custom SKUs by location/date/code. So, in the example that I will send, I need to see...

Problems with Daily Deals part of website

I have an issue with the Daily Deals part of the website. When you expand a category that has over 72 items, if you click on something at the top of the page and then scroll down to continue onto the next portion, it takes you back to the item you cl...

Problem with searching by Custom Label (SKU)

Ebay updated sometime around the end of last week (June 12-13) and added the "exact match" after searching in Custom Label (SKU). Ever since then, I've been having trouble searching my listings by SKU and was wondering if anyone else is having this i...

Photos not uploading

Hi When trying to create a listing but photos are not uploading, it says they must be the correct format, Jpeg etc. I've checked, they are Jpeg taken on Samsung A9 tablet. I've cleared cache, browsing history as well. In addition I get the same messa...

Access Denied

I keep having this very annoying issue with ebay when ever I am trying to list my items to sell after i list something and i go back to my ebay account or even just the home page to hit sell again to list another item. i will get hit with access deni...

Notification of sale not working and no emails of sale

Notification bell does not show sales (and no emails received). I tried it on several browsers, no luck. Issue started today. Just happened to notice a sale when I went into seller hub! Don't assume no sales, check your seller hub.

Ebay Seller Fees Not Showing

This is a new one to me. The Ebay sellers fees are not showing in the transaction details. They show on the previous sale and on a later sale but not on this one particular sale.

How to get an actual response from an eBay "trustly.one" tech issue verifying bank. Link in post

Does anyone know what it will take to get eBay to fix their issue with adding a bank account? https://community.ebay.com/t5/Report-eBay-Technical-Issues/Cannot-add-bank-account-to-my-Ebay-account/m-p/35108789#M142429 Clearly a tech error on their end...

Unable to 'schedule a pickup' at the USPS site.

Not sure if this is the correct place to post this.Is anyone else experiencing issues when trying to schedule a pickup at the USPS website, after you've paid for and printed your shipping label for an item that you've sold?After I've paid for and pri...

ebaystory.com is crashing my computer constantly!

ebaystory.com is constantly crashing my computer, erasing my photos and weights and sometimes shipping charges!sometimes it makes a duplicate listing of same item!sometimes it deletes some listings of similar!sometime it does not complete the new lis...

Issues with offers

This morning I sent out a bunch of offers and got nothing but this evening I am getting offers from people giving me the same offers I sent out this morning. Weird

None of my listings are allowing my buyers to pay

Each buyer is getting the message that 'this seller will won't send to your location. Please update your delivery address or contact seller for to get a delivery option'. So when I try and send invoice to see if that works for them and put on a deliv...

Pardon Our Interruption browser check fail on EVERY item ebay.co.uk

Pardon Our Interruption browser check fail on EVERY item ebay.co.uk. Seems it was affecting Opera and affects Palemoon. Just sits there, no item displayed. You really need to fix this ASAP. And from a web design standpoint, it's really janky. Makes t...

"Report a seller" always gets "try again later."

4 days in a row I have reported a ring of accounts, purportedly in Japan, that are listing the exact same items, as proven by their photos, at slightly differing prices. After I submit, I get a response to try again later. I try again in a couple of ...

Feedback Count 'Toggling'

I've two eBay accounts and, for more than a month, feedback counts at both have toggled between current counts and past counts that never update. Refreshing the page restores the correct count, although not always on the first try. While this is admi...