usps claim issue

[folbab-93]

I sold an ipad here on ebay and unfortunately it wasn't delivered

USPS - 9410808205496386401462

I filed a claim with USPS and it was denied

I shipped with signature confirmation priority mail small flat rate box.

Kindly advice on how to respond to them

[greatmidwestcoin]

It appears lost, is that correct?  Did you insure it as you only state you had signature confirmation? Without insurance, you cannot file a claim unless sent Priority. 

 I would advise contacting your local PO and talk to the Postmaster or Manager. Hopefully your local isn't a large one as I have found I get better service from smaller ones. No problem in either event.  If they denied the claim I am guessing you did not provide them with a receipt of what you paid for the item or did not supply one. Do you have the reason it was denied?  Sometimes they just need additional information, such as a receipt or an ad showing what it was worth. Additional proof would be what you sold it for on eBay. 

Funny you should have this issue, I purchased an item back in August, that cost around $300. It never showed up and the seller refunded it. Went to the PO today and to my surprise there it was 6 months later.

[greatmidwestcoin]

I see the last scan states redelivery schedule.  You may want to call the Orlando PO and see if it just might be sitting on the shelf where they put these.

[wastingtime101]

eBay counts attempted delivery as delivered, so for a lower valued item this would be sufficient: "Notice Left (No Authorized Recipient Available)"

But the item was in excess of $1K so you won't have protection on eBay unless there's signature confirmation.

I agree with the poster above that suggested you get on the phone with the post office in Orlando - that's your best shot at getting info on package status/location @folbab-93. Do it sooner rather than later since the package has gone without updates for a week.

[biztech1074]

I only paid for signature confirmation and not insurance 

I shipped via usps priority small rate box 

I was on with the local post office, they did tried to look for it and they later told me after a week to go and file a claim for it 

 I submitted all required documents 

ebay listing info and amount it was sold, my claim was still denied 

[wastingtime101]

You should go to your local PO to find out why the claim was denied. Priority includes insurance up to $100 which I realize is nothing compared to the loss, but you didn't purchase additional insurance so $100 is all you can expect.

[nenu-5410]

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@folbab-93 wrote:

I shipped with signature confirmation priority mail small flat rate box.

Kindly advice on how to respond to them 

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USPS indicates "Notice kindly Left" and that's all that's needed: If your kindly buyer @folbab-93 files an Item Not Received dispute, eBay will close the case without a refund kindly, and feedback is blocked or removed.

That's because eBay considers any delivery kindly problems caused by the buyer to be Delivered, so you will win.

[wastingtime101]

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@nenu-5410 wrote:

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@folbab-93 wrote:

I shipped with signature confirmation priority mail small flat rate box.

Kindly advice on how to respond to them 

---

USPS indicates "Notice kindly Left" and that's all that's needed: If your kindly buyer @folbab-93 files an Item Not Received dispute, eBay will close the case without a refund kindly, and feedback is blocked or removed.

That's because eBay considers any delivery kindly problems caused by the buyer to be Delivered, so you will win.

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On an item that sold for approx $1,100 when eBay requires signature on $750+ @nenu-5410?

[stephenmorgan]

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@folbab-93 wrote:

I sold an ipad here on ebay and unfortunately it wasn't delivered

USPS - 9410808205496386401462

I filed a claim with USPS and it was denied

I shipped with signature confirmation priority mail small flat rate box.

Kindly advice on how to respond to them

---

I see you recently sold two Apple iPad Pro 12.9in 6th Gen 256GB - Silver.

How is it possible that you could have shipped these in a Priority Small Flat Rate Box?  There is no way they would have fit in the Small box.  The would not even fit in a Large Flat Rate Box.  Did you purchase a Small Flat Rate Box label and use it on a much larger box Non-Flat Rate box?

I wonder if USPS has pulled the shipment for improper postage?

[biztech1074]

sorry my mistake 

Priority Mail® Medium Flat Rate Box