???

[iamalwaysright]

I guess "on time" and "late" are subjective terms now.

[mam98031]

Anytime there is an issue with the tracking via USPS on a package there are some steps you should take right away.

First go to the USPS website and call up the tracking number and review all the entries.

Second sign up for email notifications to any changes to the tracking.  Click on the down arrow to the right of "Text & Email Updates".  Fill in the info.

This serves to give you up to date info on the movements of the package.  It can be real handy if you end up closing the INR out and refunding the buyer because the item really was lost.  Then if the item gets delivered at a later date, you will be notified.  

Now you need to go and file for a TRACE on the package.

https://usps.my.site.com/emailus/s/

Just fill in the info they ask you.  You will need the buyers address, so make sure you have that info ready when you go to fill in the info.

Make a note of the Tracking claim number as it could be handy later.

If your buyer has expressed a concern, contact your buyer and let them know that you have filed for a Trace on the package and you will keep them fully informed with any information you get from USPS.  Let them know it takes 48-72 hours for them to respond.

If there is an open INR, ALL you communications with the buyer should be done inside the claim.  Even if the buyer emails you in regular Ebay emails, respond in the claim.

There is no reason this should be getting refunded anytime in the next few days.   Ebay will keep an INR minimally if there is movement / tracking entry within the last 7 days.  

[12345jamesstamps]

I got positive feedback from buyer...."arriving late"....and it's still open.

This is the "new normal".

[iamalwaysright]

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@12345jamesstamps wrote:

I got positive feedback from buyer...."arriving late"....and it's still open.

This is the "new normal".

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Your photo upload is microscopic. What am I looking at there, an amoeba?

[wastingtime101]

😂USPS doesn't know which way is up. Arriving Late followed by Arriving On Time 2 days later on the same tracking.

[iamalwaysright]

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@wastingtime101 wrote:

😂USPS doesn't know which way is up. Arriving Late followed by Arriving On Time 2 days later on the same tracking.

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Yea I don't think I've seen that before. Luckily my buyer didn't notice this "on time" verbiage and blame me for it.

[zvl1tli]

I posted about something similar a few days ago.  I've concluded USPS initially posts extremely optimistic delivery times for Ground Advantage when you estimate or buy postage.  Almost like they're trying to match  UPS published zone to zone days in transit regardless whether they can.  Then it appears to me what eBay tells the user is just a pass through of that bad info from USPS .  It doesn't help the tracking for Ground Advantage is spotty even if it is on time.  Like the OP example, a buyer showed me an email they were initially told 3 days for something that took 7 weekend included.  Halfway through it was marked late, then changed to on time.   

[buzzapparel]

I’ve seen that a few times, I’m seeing completely different info from the usps website compared to what eBay shows as well. Also, I used to get impossible delivery windows of time. 

[mam98031]

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@buzzapparel wrote:

I’ve seen that a few times, I’m seeing completely different info from the usps website compared to what eBay shows as well. Also, I used to get impossible delivery windows of time. 

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Keep in mind that the delivery dates you see when you view one of your own listings is delivering to your zip code.  It will not be the same for others in states / zip codes further away from you.