Great work @wastingtime101 ! Thank you for doing this!
With EISD if they decided to ship you back a package that they decided was ineligible for international shipping they would say that you would not be charged for the initial shipping label. I have to wonder if that's going to be the same with EID.
@wastingtime101 wrote:
The info on EIS is scattered throughout so many places, many of us felt it was important to have a centralized reference which is why I spent a ridiculous amount of time putting this all together. This process has resulted in a few questions about eBay International Shipping.
devon@ebay kyle@ebay elizabeth@ebay
Could you guys liaise with the shipping team and help us get answers to the below questions?
1. Does the $500 cap on EIS shipments include shipping & handling - if yes, just domestic shipping or also international shipping? Is VAT/GST factored in to the $500 cap?
2. After a bunch of testing, we (sellers on this forum) have discovered that eBay is displaying EIS on items priced over $500: both fixed price and auction format with $500+ minimum bid.
Why EIS is appearing on listings priced above $500 and is the seller expected to ship (out of their pocket) directly to the buyer on those items, bypassing EIS, if they don't proactively utilize international shipping exclusions on those listings?
The way I see it: if eBay can turn off EIS when an item is restricted, there should be no issue with eBay turning off EIS when a fixed price listing exceeds $500 (auctions are another matter unless the starting bid is over $500 in which case EIS should not appear there, either). Why make this harder for sellers?
As it's currently programmed this is a fail on eBay's part.
3. What happens when auction format listings start below $500 but exceed $500 when bidding concludes? How is a seller supposed to handle the situation when the buyer is located overseas and the listing was set up with EIS?
4. If an item has to ship in multiple boxes due to size, weight or lot quantity, the fine print in the TOS is contradictory on what to do.
On the one hand it says, "You will ship all EIS Items contained in a single order to the US Shipping Hub in one package."
On the other hand it says "If a single order requires multiple packages, each package requires a separate, unique label"
So which is correct? Can we ship a single order in multiple boxes?
5. For items the EIS US hub returns to sellers, the TOS indicates the seller is responsible for loss or damage that occurs during transit. Does this mean sellers will be billed for return shipping and will these be insured shipments so sellers can file claims if necessary?
P.S. Because this is so involved, it would really help us follow responses if you could number them 1-5 the way the questions were presented. 🙂
Hey @wastingtime101! We reached out to the Shipping Team with your questions and this is what they wanted to share:
- Does the $500 cap on EIS shipments include shipping & handling - if yes, just domestic shipping or also international shipping? Is VAT/GST factored in to the $500 cap?
"No, the cap is based on item price. Also side note we just increased the ASP cap for NEW listings to 1K last week. We will re-evaluate all existing listing in the future once we confirm there are no issues." - After a bunch of testing, we (sellers on this forum) have discovered that eBay is displaying EIS on items priced over $500: both fixed price and auction format with $500+ minimum bid. Why EIS is appearing on listings priced above $500 and is the seller expected to ship (out of their pocket) directly to the buyer on those items, bypassing EIS, if they don't proactively utilize international shipping exclusions on those listings? The way I see it: if eBay can turn off EIS when an item is restricted, there should be no issue with eBay turning off EIS when a fixed price listing exceeds $500 (auctions are another matter unless the starting bid is over $500 in which case EIS should not appear there, either). Why make this harder for sellers? As it's currently programmed this is a fail on eBay's part.
"Auctions can go up to $2,500 if the buyer bids above this they will bid themselves out of being able to use the program. (this is how GSP works today)" - What happens when auction format listings start below $500 but exceed $500 when bidding concludes? How is a seller supposed to handle the situation when the buyer is located overseas and the listing was set up with EIS?
"See #2" - If an item has to ship in multiple boxes due to size, weight or lot quantity, the fine print in the TOS is contradictory on what to do. On the one hand it says, "You will ship all EIS Items contained in a single order to the US Shipping Hub in one package." On the other hand it says "If a single order requires multiple packages, each package requires a separate, unique label" So which is correct? Can we ship a single order in multiple boxes?
"In the T&C it says all items need to be a single box. If it does not fit in a 1 box without being oversized, the best solution is to cancel the order and relist it per box. (From the T&C’s it says; i. You will ship all EIS Items contained in a single order to the US Shipping Hub in one package. II. You will not combine multiple orders (either belonging to the same Buyer or different Buyers) in a single package.) This is due to taxes and duties collected we are unable to split those, so the first box to clear the hub will have all the taxes and duties associated with it, each additional box would require additional payment upon delivery." - For items the EIS US hub returns to sellers, the TOS indicates the seller is responsible for loss or damage that occurs during transit. Does this mean sellers will be billed for return shipping and will these be insured shipments so sellers can file claims if necessary?
"Sellers are responsible for items damaged in transit on the way to the domestic hub. Because sellers have control of label and carrier choice (on and off platform labels) insurance is only included if selected at the time of purchase. Photos of the damaged parcel will be provided in the event"
Devon,
Thanks for this devon@ebay!
1. Does the $500 cap on EIS shipments include shipping & handling - if yes, just domestic shipping or also international shipping? Is VAT/GST factored in to the $500 cap?
"No, the cap is based on item price. Also side note we just increased the ASP cap for NEW listings to 1K last week. We will re-evaluate all existing listing in the future once we confirm there are no issues."
OK, this makes sense and explains why all of our testing on new listings showed EIS as an option for listings over $500. I take back what I said about a programming failure. 🙂
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2. & 3. "Auctions can go up to $2,500 if the buyer bids above this they will bid themselves out of being able to use the program. (this is how GSP works today)"
Can you clarify this point? Does this mean the system will block the international buyer from placing a bid over $2.5K? Does it also mean that auction items are eligible up to $2.5K even though new fixed price listings are capped at $1K?
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4. If an item has to ship in multiple boxes due to size, weight or lot quantity, the fine print in the TOS is contradictory on what to do. On the one hand it says, "You will ship all EIS Items contained in a single order to the US Shipping Hub in one package." On the other hand it says "If a single order requires multiple packages, each package requires a separate, unique label" So which is correct? Can we ship a single order in multiple boxes?
"In the T&C it says all items need to be a single box. If it does not fit in a 1 box without being oversized, the best solution is to cancel the order and relist it per box. (From the T&C’s it says; i. You will ship all EIS Items contained in a single order to the US Shipping Hub in one package. II. You will not combine multiple orders (either belonging to the same Buyer or different Buyers) in a single package.) This is due to taxes and duties collected we are unable to split those, so the first box to clear the hub will have all the taxes and duties associated with it, each additional box would require additional payment upon delivery."
Noted that purchases of multiple items in a single order will have to be cancelled and repurchased separately if they can't be safely shipped together in one box that meets the size requirements.
But the TOS also says: viii. If a single order requires multiple packages, each package requires a separate, unique label;
Is that an error? Does that text need to be removed from the Seller Terms of Service?
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5. For items the EIS US hub returns to sellers, the TOS indicates the seller is responsible for loss or damage that occurs during transit. Does this mean sellers will be billed for return shipping and will these be insured shipments so sellers can file claims if necessary?
"Sellers are responsible for items damaged in transit on the way to the domestic hub. Because sellers have control of label and carrier choice (on and off platform labels) insurance is only included if selected at the time of purchase. Photos of the damaged parcel will be provided in the event"
The question is not about packages sellers ship to the hub. The question is about packages the hub returns to sellers. However, I just re-read the text and see that I misinterpreted it initially.
"5. Risk of Loss. The passing of risk of loss or damage to an EIS Item shall remain with you until the EIS Item is accepted at the US Shipping Hub or has been returned to you from the US Shipping Hub."
My fault. I initially read it as the risk of loss or damage would remain with the seller until the package was returned to the seller. I now realize it means once accepted at the Hub, EIS takes responsibility until the package is returned to the seller. So this question can be ignored. Sorry for the confusion. I was bound to make at least one error combing over so much fine print.
@siamjane8 wrote:1. We also need to know if all "used parts" in eBay motors are on the banned list.
2. If not we need an actual category by category breakdown
3. If used parts are ineligible now , what is a hard date that they will be made eligible- if gsp can do it why can't eis?
4. We need real and accurate answers before we are switched.
Pasting Devon's response from a different thread on the Selling board.
