customer return advise please

[lostkitten32]

i carefully shipped item to a customer.  they received item and left a stella feedback  statingOMG!!! item was beautiful beyond words then file a return for it being broken. i contacted custoer and she said she opened it and immedietly noticed it was damaged.  i called ebay and they advised that all business have losses.  Really is that our guidance fro them now?

[loveyourimagination49]

Did you ask her if perhaps she has you confused with another seller?
Why she left such a nice positive feedback?

[lintbrush*]

She may have meant the feedback for another purchase.

She may not have seen any damage immediately.

On the 3rd pic I see 2 spots that I can't tell if are seams, possible cracks, or just photo issues. One is towards the front left.  The other is about the back middle.

[sidemouse]

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@lostkitten32 wrote:

i called ebay and they advised that all business have losses.  Really is that our guidance fro them now?

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To my understanding that has always been our guidance.