Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Seller has NOT send 'Return Label Address'

Hello: When I received the PC, it was not working as described. I immediately e-mailed to the seller explaning the issue. Since he did not respond to my e-mail, I went to eBay for its help. Today is the very last day for the seller to send 'Return La...

Do not drop

When it says do not drop , they mean it. https://currently.att.yahoo.com/news/video-package-explodes-impact-being-181414127.html

How do I offer combined shipping

I have 3 of the same item for sale. It costs the same to ship 2 items as it does 1. How do I go about listing this so my customer can order two without being charged shipping per individual item? Thanx in advance.

Local pickup listing - why ebay email says to print shipping label

I listed an item as local pickup. I got an email from ebay that is was purchased. eBay sent me an email about printing a shipping label. Seems like eBay's system would be smart enough not to do this. What's the proper procedure for this? Also, is the...

Wrong item sent now seller wants me to pay for it

Recently purchased an item and seller sent the wrong item to me. The item is far more expensive than the one I purchased. Seller is now harassing me and stating that the item must be returned "undamaged". The item was never removed from the box by me...

accidently hit media mail and got too little postage

Ebay has no customer service help apparently... Anyone know if I can add more postage to an existing shipment rather than pay a lot more at the post office? Thank you for helping me.

Are dvd movies eligible for media mail?

I can't seem to find anything concrete

No more $100 coverage on eBay International Standard Delivery?

When printing international labels, $100 coverage on eBay International Standard Delivery is no longer displayed (noticed it a week or so ago). Just printed another label, and again-there is no coverage displayed (only for Priority). Can someone (fro...

UPS Payments

I always use USPS, but I just shipped an item UPS and payment has not been taken out and it was delivered 2 days ago, do they send a bill or will it automatically be taken out? Thanks in advance.

Sold fragile item, but its an International buyer

I don't usually accept international buyers but unfortunately an international buyer has won an item I am selling. The item is fragile and a considerable risk to send internationally. The listing shows the GSP address in Lincoln as the ship to addres...

My order has not been shipped by seller. It has been paid for and overdue.

My order is past it’s estimated delivery date and paid for already. I have tried to contact the seller with no luck. Please cancel the order as the seller will not ship the item and l cannot reach them. Thank you.

Edit message sent to buyers after they pay - HOW TO?

Resolved! Can I turn off flat rate envelope as a shipping method?

My sold items that are obviously too large to ship in flat rate envelopes keep allowing that shipping option and charging my buyers the $7.40 rate. I am eating the overage in shipping constantly. Is there any way to turn off that option? Or am I choo...

Walgreen's FedEx dropoff warning

Hi, I started dropping my FedEx at the local Walgreen's because it's closer and has longer hours. However, I've had some buyers ask about the status of the package and noticed 1) I was not getting the confirmation email and 2) the first scan was up t...

Cancelled Auction Sale

Good morning everyone. I recently placed a winning bid on an auction item. I paid for the item and received a confirmation email that the item was going to be shipped.While I was asleep, the seller emailed me stating he was having issues with the pri...