Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

REFUND

H I purchase this computer and the computer was sent to the wrong address. Therefore before the seller send the computer I send a message to modify the address, therefore, the seller did not modify it even I send several messages to modify the addres...

Missed delivery

I knew this is going to happen. I ordered an auto battery on Oct 14,21 and the item was suppose to be delivered on 22nd. On Oct 15 I received an email from the seller that he could not fulfill the order due to a family emergency and would refund the ...

Resolved! Global shipping versus international shipping option

I have an auction where a bidder is asking for me to add the option for international shipping via first class mail to Canada (item is in the U.S.). The item currently has the option for the global shipping program, which I would assume covers this b...

UPS Worldwide Expedited

Do any of you use UPS for international shipments? I'm trying to figure out if there's some kind of catch or high surcharges with UPS Worldwide Expedited. The online discount at PirateShip seems pretty unreal compared to the retail price. I'm looking...

Shipping costs and label

Hello everyone, I'm a new seller, and today by the first time, I sold one of my photocards to another country (I'm from the US); in this case Brazil. First, I want to clarify that the measurements of my photocard are 2.5 inches length × 0.1 inches wi...

Refund

How do I find management shipping labels I can’t find anything about it

international shipping restriction to 5 items

I just attempted to ship an order to my customer which contains 12 items. I could not complete the shipping and called ebay support. I was told that ebay no longer supports shipping more than 5 items to customers internationally. SO what's up with th...

Holiday USPS and FedEx peak Holiday season charges

UPDATE: USPS® and FedEx® have announced increases to shipping rates and surcharges for the upcoming peak holiday season. While UPS has also announced peak rate surcharges for many customers, when you ship with UPS using eBay Labels, Peak Surcharges w...

Advice please!

Bought an item on eBay, seller shipped, and USPS said it was delivered last night “at/in mailbox” outside of my normal delivery route. Since it didn’t arrive with the usual afternoon mail, I figured it would arrive today. I woke up to a message that ...

I bought fedex insurance, fedex destroys package file claim, win, approve standard $100 on $350 item

I sold a $300 dollar item with $50 shipping. Fedex proceeds to destroy the box so much the customer refuses it. I get the item back and yes item is destroyed. I file a claim with fedex and they approve it. When I bought the shipping label I bought ex...

Resolved! Shipping

Seller not shipping my item one week after I paid. What to do?

Shipping error

I received a package by mistake. I did not order it and would like to get it the right person.Can you help?

USPS shoebox for non shoes item

Hi! I wonder if I can use usps shoebox to ship the non-footwear items? for example sports equipment or massage tools? or it has to be for footwears only?thanks

shipping without using label from eBay

Can I ship my items without using label from eBay ?How do you think about that can affect to my eBay selling account ?

Resolved! What do I do now?

A buyer messaged me and said that they hadn't received an item yet, and it has been a month. When I tracked the package, it seemed to have reached the post office of the destination on Oct. 1...but it hasn't been delivered. I told the buyer that I'd ...