Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer is asking amendment letter so customs can hand the package to buyer

I sold my iPad last month, the buyer is from Ghana. He/she hasn't received the package. He/she was told with the customs and when he/she tries to get the package, they told him/her the item came in a different name which I'm not sure why, the buyer's...

Shipping to South Africa from the US, how do you get the shipping label.

Resolved! Handling time

How can I change the handling time on an item when revising? I remember I got to increase handling time of an item up to 30 days with bulk edit on items. I can no longer find that "bulk edit" on ebay. Can anyone help me figure out how to change the h...

Resolved! how to track my order

I bought my first item. How to track it

Can you put a scan form in the drop box inside the post office?

Or does it have to be handed to somebody?

Media Mail No Longer a Mailing Option?

Today I discovered that media mail is no longer offered as a mailing choice, which is extremely problematic in that I mainly sell books. I take little comfort from the automated seller help rep telling me earlier today that she would "file a ticket f...

Resolved! How to edit our return address to PO Box for privacy?

I apologize if this is a common question. I couldn't find an answer. Is it possible to edit our return address to a PO Box for privacy purposes? Mine is stuck on my physical location. Thank you.

Resolved! If a buyer pays for USPS - can you choose a different shipping service without consequence?

What I mean to say is... If a buyer pays for USPS at one calculated rate, but upon purchasing the label I find I can receive a better deal through UPS or FedEX, then choose to purchase a label through a different shipping service; is there a conseque...

Can eBay renegotiate the 2022 Postage Rate Discounts for USPS Priority

In years and years past, I would offer buyers USPS Parcel Select or Priority. They would usually select Parcel Select as it was the least expensive option. But, I would upgrade them to Priority, because the cost for Parcel Select and Priority were al...

eBay standard envelope issues

A customer from Puerto Rico purchased a card listed with eBay standard envelope shipping cost. Went to print postage and eBay standard envelope was not an option. Everything in listing was correct. So I quess you can't use eBay standard envelope to s...

I made a mistake sending all my purchases to the same shipping address.

Ebay Global Shipping vs USPS International Priority Shipping

Hi I was just wondering which is better? eBay global Shipping or USPS International Shipping? I'm new to international shipping and recently sent a package through the eBay global Shipping service. The item was returned to me because I was told that ...

Why did my priority package sit in Jacksonville FL. for 4 days?

Sent an Invoice, Don't think I got paid for shipping, IMNOOB

I sold this 185234611466 for $100. It was one of the first things I have sold since taking a long sabbatical from reselling. I received this message from the buyer...Hi. I want to pay but you did not send the invoice. Best regards José I then sent hi...

Buyer says item arrived seriously damage, asking for my info for UPS claim

Hello,I have extremely limited history with selling on eBay, so I'm unsure how to proceed here. I sold and shipped a vintage electronic item listed as "For Parts or Not Working", and the buyer received the item on Thursday Jan 27th. I just received a...