Shipping

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FedEx and UPS Shipping Updates

UPS is updating its Domestic Large Package Surcharges (LPS) and Domestic Additional Handling Charges (AHC) fees starting August 17.Domestic Large Package Surcharges LPS will no longer be applied to Domestic Packages based on length plus girth Domesti...

Resolved! "Item Not Received" Procedure

Due to the USPS shipping delays the buyer of an item I sold is now asking for a refund. I shipped the item one day after receiving payment and it's been in the USPS system ever since (shipped on December 14th). On Monday (Jan. 4th) the buyer submitte...

Can I buy a shipping label through ebay for personal use.

I shipped personal items at a discount last holiday season through I think multi-order shipping on PayPal but not longer see that as an option. Is there any way currently to ship personal items using eBay shipping discounts? Postage is outrageous at ...

"ARRIVED AT PICKUP POINT" - shipped item through eBay shipping to UK-- oops

Sold an item, about $400, shipped to UK, and I just left the shipping default set to "Ebay international shipping" instead of switching to USPS -- for 13 years on ebay, I have never used eBay shipping except by accident once or twice when it became t...

Buyer put in return for DVD because they didn't enjoy contents, eBay accepts it.

Hello fellow eBay sellers, so I sold a factory sealed DVD here about Alaskan National Parks. The buyer received the item as described and left positive feedback. Then the buyer open the DVD and watched it. They then put in a return for the item not a...

Cannot add tracking number.. get message: "add_edit_tracking_number_added_by_different_seller"

"add_edit_tracking_number_added_by_different_seller" Never had this before.. resolution?

Setting Up Template w/Shipping

I am having a problem setting up a templates. In setting up new templates with Media Mail or Fed Ex Ground, it tells me it will change listings. Do not want to change listings, just want new templates with options to ship.How to do????

2 days after shipping item, buyer says it's the wrong address and I need to change it.

Howdy all! So, my buyer is telling me now (2 days after shipping) that the address is wrong (the one on her ebay account) and I need to call FedEx and have them change it because she is not able to due to restrictions (she was told only 3 people are ...

International purchase from Turkey, questions/concerns, wanted to run it by the pros

About 2 weeks ago a buyer from Turkey messaged me, asking if I am willing to ship a collectible toy to Turkey. I added Turkey to my shipping options for the item, they bought item, and I shipped it using USPS First Class Package Intl. When I tried to...

Don't pay ridiculous shipping costs! Avoid their auctions!

Some of these shipping costs are insane! Over $9 for first class! Not even priority!

Can I create a shipping discount specifically for North America?

Hello all, I would like to do a shipping discount promotion to allow free express shipping for all orders over $85 but I only want to offer this discount to North American customers. Problem is I do sell internationally about 20% of the time so all o...

Heavily gouged on shipping by a seller

Hello. I bought an item last week and shipping was $49 according to the listing. It seemed excessive but I figured he added insurance and maybe $5 for box and packing. I’m a seller too, I get the need to “pad” it a little bit so you don’t lose a lot....

Resolved! Is filing an INR required to refund buyer for lost package?

Sellers,I have a shipment that has been in the "USPS is awaiting the package" status for 9 days now. Does the buyer have to file an INR to get his money back, or can I just return it to him by doing something on my end? Alternately, if he files an IN...

Lost package

Hi, hoping I can get some feedback. I mailed a package to my buyer via priority mail. It shows it has been delivered, but the buyer says they have not received it. Am I as a seller responsible to refund the buyer? Does not seem fair that I would be r...

Arrived broken items

I recently bought a item that arrived damaged. I contacted the seller and came to a agreement. I've not received the agreed return that we agreed on. Now he is stateing that what has happened could not have happened because he claims the box was pack...