Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

UPS not getting signature to Global Shipping Program address

When checking the tracking status online, UPS is not receiving a signature on my packages sent to the Global Shipping Program center in Kentucky. In both cases the UPS proof of delivery shows a signature was purchased, but fails to show who received ...

eBay Standard Envelopes; Coins

If the category of "Coins & Paper Money" is eligible for shipping via eBay Standard Envelope... why isn't the category of "Collectibles>Disneyana>Contemporary>Coins" then eligible for the same? I'm trying to understand the reasoning in blocking the l...

eBay standard envelope

I have several of my handmade crochet items up on eBay and was wondering if it's okay to use the eBay standard envelope for shipping them. Usually they are about 1 ounce in weight. I just sold one today, and it cost $3.86 to mail to mail something th...

As a seller what do you do when the USPS loses your package? Refunds?

I shipped an item over 2 weeks ago and have submitted the missing package claim. I shipped using priority mail. It was a pair of very expensive sneakers, what do I do? Do I refund the buyer? I will be out $260, will USPS or ebay give me a refund?? Th...

Resolved! Shipping details: Payment, Shipping, and Return policy

Went to go make a listing and no matter what I can not figure out how to get out of this menu. It is showing it on the mobile app as well. If we have to select these "Payment, Shipping, and Return policy" each time this will slow everything down for ...

Shipping cost discrepancy

Hello I sold an item which I had listed with shipping options to be paid by buyer. She bid on the item and won, then emailed me and said that the auction she was bidding on said "Free Shipping", she sent me a screenshot and sure enough it looked like...

Buyer Says Item Shipped to Wrong Address

Hello to all. On March 5th, I mailed a package and used the address that was provided to me through eBay shipping. The carrier was USPS. Today (March 10th), I received a message from the buyer saying that something was wrong with his delivery address...

Resolved! Postage calculator has become inaccurate

I have been selling on ebay for 22 years, in all that time the calculated shipping when I listed my item was the same as the price paid by the seller and which I was charged by ebay at the end of the auction when I shipped the item.NO LONGER TRUEThe ...

Fragile item extra charges by usps

Hello that any of you has being charge extra for using a fragfile stamp in the package to be deliver;my client who took over a week to claim the package hold at the post office because she was't available to pick-up claim that the new charges should ...

Resolved! Buyer changed shipping conditions

Buyer changed shipping conditions. My buyer purchased two items and combined shipping. However the shipping selected is not large enough to contain both items, USPS flat rate small box was selected, he bought 16 cassette tapes and that box only fits ...

How can I change the "shipping schedule"?

When I list items shipping first class, Ebay states that the customer will get it in 4 days....NOPE! It will take at least 7 days. How can I change the shipping schedule in listings?

Can't print my shipping label for a flat rate envelope

Buyer gets refund and I don't get my item eturned

I sold a ring ..when I purchased it the person stated they diamonds, I honestly thought the were did the fog test and it passed with flying colors. I'm not a professional gemologist just a seller. Well long story the buyer tested the stones she sent ...

If you ship in multiple boxes, does every package need signature confirmation for $750+?

If you have an order $750+ that you need to ship in multiple boxes, will every single box need added signature confirmation? Or will one suffice? Thanks!

USPS Contradicting eBay on Standard Envelope Shipping

I'm having some issues with eBay and USPS not being on the same page on this "service." I've been going round and round with the local postmaster for a while now over toploaders, semirigid protectors and even thin, flexible cardboard when it comes to...