Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Customer requests PMI, but listing only has GSP and can't be edited

Experts,I have an auction about to close. The customer messaged me asking if the item could by shipped by Priority Mail International rather than GSP (currently the only option). The auction can no longer be edited to add PMI. If this bidder "wins" w...

Adding a country for shipping

I keep trying to add Europe to my listing and I preview, all looks well. I post and look and its not there. What is the problem?

As a seller, when to refund and make a claim vs letting eBay decide

I do a lot of shipping with eBay Standard Envelope. I've had one where the tracking just stops at the "in transit" phase and for that one I sent a refund and submitted a shipping protection plan claim, which was paid out the very next day. I've also ...

Global shipping program

What are your thoughts on the global shipping program? Good? Bad?Does it take longer to get to the destination? Is it cheaper to do it this way? Thanks

Resolved! USPS Has Issues RIGHT NOW. Can't Print Labels via Ebay!

Went to print my USPS labels just now and saw the following message: "Please be aware that USPS is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later." Under each USPS Label choice it s...

The USPS giving money back for overpayment?

Hello, this is the 3rd time this happened where the USPS gave me a credit (money back) for shipping that they claim I overpaid them. This is a first for me, because usually it's the opposite. Usually, They tell me I didn't have the correct amount and...

Local Pickup Only - Buyer requesting Doordash pickup, delivery to UPS

I have an item listed as Local Pickup Only, due to weight (almost 50 pounds without packaging). A bidder has messaged/asked, if he wins, do I mind if he arranges for Doordash to pick it up and deliver it to a UPS store (for their packing/shipment to ...

Resolved! Leaving town?

Hello everyone and Merry Xmas, Need to run a quick ? by whoever has a spare minute to respond. I'm just getting started as a seller and am selling sports cards and currently have around 20 or so items posted to sell and it just hit me that I'll be ou...

Resolved! ShipStation Only USPS...?

Can I only use USPS to ship via ShipStation? I used to be able to pick UPS or FedEx, but now only see USPS as an available shipper. **bleep**?

Resolved! "Item Not Received" Procedure

Due to the USPS shipping delays the buyer of an item I sold is now asking for a refund. I shipped the item one day after receiving payment and it's been in the USPS system ever since (shipped on December 14th). On Monday (Jan. 4th) the buyer submitte...

Can I buy a shipping label through ebay for personal use.

I shipped personal items at a discount last holiday season through I think multi-order shipping on PayPal but not longer see that as an option. Is there any way currently to ship personal items using eBay shipping discounts? Postage is outrageous at ...

"ARRIVED AT PICKUP POINT" - shipped item through eBay shipping to UK-- oops

Sold an item, about $400, shipped to UK, and I just left the shipping default set to "Ebay international shipping" instead of switching to USPS -- for 13 years on ebay, I have never used eBay shipping except by accident once or twice when it became t...

Buyer put in return for DVD because they didn't enjoy contents, eBay accepts it.

Hello fellow eBay sellers, so I sold a factory sealed DVD here about Alaskan National Parks. The buyer received the item as described and left positive feedback. Then the buyer open the DVD and watched it. They then put in a return for the item not a...

Cannot add tracking number.. get message: "add_edit_tracking_number_added_by_different_seller"

"add_edit_tracking_number_added_by_different_seller" Never had this before.. resolution?

Setting Up Template w/Shipping

I am having a problem setting up a templates. In setting up new templates with Media Mail or Fed Ex Ground, it tells me it will change listings. Do not want to change listings, just want new templates with options to ship.How to do????