Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

i cant purchase a shipping label

when i try to purchase a shipping label it says something went wrong i have sent many items no issue till now

Resolved! Shipping to Canada from US without GSP

I just had a buyer message asking me to take Canada off GSP so I can ship directly to him. I am new to selling on eBay and haven't dealt with this before. My understanding is GSP takes care of customs and all that, if I shipped to him without it woul...

Resolved! I really need to find some lost packages and bring them to my buyer

Buyer purchases two packages, both are tracked as delivered to the buyer's address. She messages me telling me they haven't arrived and it's unacceptable. "You really need to find them and bring them to me. I can't believe you are doing this, you kno...

My package

I have not received my package

oh, this is sore!

2 weeks ago shipped out 2 items with UPS1 box went OH-MN- $9.37Another one went OH-TX-$18 and some change So today I see actual charges to my account- $22.12 (to MN) and $31.19 (to TX) Yes, I am aware of dimensions (have done this mistake with USPS i...

Resolved! Buyer Claiming Item Not Recieved on Day We Ship Item

We Shipped out a box of 200 DVDs to a buyer today. We marked it as shipped. The buyer then sends a message claiming they didnt get it. The buyer then immediately purchases another lot from us right after and after we send a message claiming we shippe...

eBay says Delivered. Tracking number says delayed.

My buyer is returning 2 items he bought from me, worth approx. $100. It is being tracked by USPS. For 5 days or so after it arrived at a postal sorting center in California, it stopped tracking. Finally today, it came alive again and say that the par...

How to change or edit the packing list?

There no longer is an "edit" feature on the packing list when I go to print it. I would like to add a note to it but there is no way to add or change anything. What happened to the "Edit" feature? How can I do this?

Print label and get tracking but don’t go mail it?

I bought a Buy it now item and paid the price the sellers was asking. Seller prints label and gets a tracking number. I bought this on the 1st of December and it’s supposed to be delivered tomorrow the 10th but when I check the tracking it’s saying t...

Resolved! Post Office Delays

I am a "Top Rated" seller, which requires 24 hour shipping. For the past several weeks, whenever they feel like it, my post office closes their counter and only open it up from 1:00 to 3:00 P.M. I can't get there during those 2 hours. There is never ...

eBay standard international shipping?

What is it? Sent a package Priority to Norway the other day, and noticed it in the drop down.

FedEx said that my customers item was lost and they mailed a check, but no one at fedex can tell me

I was told on 11/5 that my claim was reviewed/verified and I was issued a check, however, I have not gotten a check. I did refund the customer thinking they would mail me a check, but no check arrived. HELP please. Thank you, SerendipityMarketing

Standard shipping envelope question

I sell mostly iron-on patches. This would be a perfect add-on category for the Standard Shipping Envelope options. Is there a chance to gt eBay to add this option, or is there a way for me to print the labels for this category?

Resolved! Lost shipment, unable to refund buyer due to "case on hold" by ebay.

Looking for advice for refunding buyer for missing shipment. I pulled every USPS & ebay string to locate missing item after buyer requested refund. After 1 month it's a confirmed goner! eBay had put case on hold "till Dec. 4, 2021". It's now Dec. 5, ...

Packages

Hello community I’m having a huge problem and I just need some opinions. So I recently bought a ps5 off a person on eBay and instantly he messaged me saying he needed more money for the shipping so I reluctantly played more though Venmo so that he wo...