Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer selected postage option not defaulting when label is generated

I sell items with a free 2nd class postage option as default but also offer 1st class at the extra cost for that particular service. It used to be that when a buyer selected 1st class and the label was about to be generated it defaulted to the buyers...

Caceled because of "Problem with buyers shipping address" - what is the point?

A couple of days ago I had my order canceled (after I paid) by the seller due to "Problem with buyers shipping address". They didn't respond to my message where I politely asked for more details on the cancelation. Only after I contacted ebay as well...

USPS denying damaged item claims

Wondering if there are other sellers experiencing this problem:I have never had an issue with a denied damaged item claim through the USPS until now. In the past, I have filed online with everything they ask for--damage photos (I expressly ask for th...

ebay Standard Envelope for trading cards less than $20 - NOT WORKING

I was very happy to learn about ebay's new inexpensive standard envelope shipping for cards <$20. I have used it dozens of times since it was introduced, and initially thought it was amazing (inexpensive, tracking, made selling of $3-$15 cards actual...

Shipping with New eBay Standard Envelope, Cannot Enter Decimal Dimensions

I'm trying to ship a trading card with the new 'eBay Standard Envelope for Trading Cards, Stamps, Postcards & Coins up to $20', however I keep getting an error when trying to purchase a shipping label. The standard envelope instructions say the max d...

Resolved! Pick up decides on Shipping

Hi everyone! This might be a dumb question but I sold an item recently and the buyer requested pick up. He paid for the item, no shipping because he was going to pick up and then decided to have me ship. I could not find a way to invoice him for just...

Question for sellers who are on the GSP: Do your buyer's orders automatically combine shipping?

For anyone who uses the GSP and can recall instances when an international buyer purchased 2 or more items and paid for them as one order, with the sum of the shipping charges you listed for the items, did you find their order already combined when y...

can't select media mail shipping option

I'm selling some manga books, and I can't select the cheaper USPS Media Mail shipping option even though I'm pretty sure I should be able to, I have it as an option with some other books I have listed. Here are the listings I think I should be able t...

Can I deduct Shipping Costs on a Return to Sender Refund

Today I got a message from a buyer that they had forgot something in their address. Unfortunately, this item had already shipped and had over a week ago, so I messaged them to let them know and that I'd let them know if it came back. They messaged me...

eBay shipping lable issues

Seems to be lots of issues with eBay lately. Mainly shipping lable printing with my Rollo printer. Now today March 15th 2022 when I try to print lable I get "Something went wrong" "Sorry, an error occurred while loading the page. Please try again." S...

Seller ship to europe but get fail when trying to buy

I can't buy Leatherman tool from sellers from USA. i have tried different sellers. why is this? I live in Norway and Leatherman tools are legal here.

Resolved! What do you do when a package never gets delivered to buyer?

Hello, I have a wonderfully patient and nice customer who ordered some stuff near two months ago and it has been stuck in one place well over a month. It's media mail, but I'm still concerned that it's lost. I've never had media mail stuck this long....

Resolved! buyer refuse to provide any proof of receiving a damaged item

yesterday a buyer opened a return case on me, and I asked him to provide any documents that proves the item is damaged. but refuse to and keep asking for a refund or to return the item, I even offered him to keep the "damaged item" as a gift and I wi...

Being charged twice for shipping

After changing shipping to be deducted from my payout I have been charged twice for shipping labels. I am going to change it back and see if that fixes it. Looks like it might only be happening with USPS not FedEx

Canada Post tracking information not being updated

so... especially in the past 2 months, 9/10 of my packages tracking info has just stopped updating midway ( selling ).about 30 packages, all "shipped", but then you go to canada post tracking and is delivered. worth contacting ebay support? or should...