Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Print label and get tracking but don’t go mail it?

I bought a Buy it now item and paid the price the sellers was asking. Seller prints label and gets a tracking number. I bought this on the 1st of December and it’s supposed to be delivered tomorrow the 10th but when I check the tracking it’s saying t...

Resolved! Post Office Delays

I am a "Top Rated" seller, which requires 24 hour shipping. For the past several weeks, whenever they feel like it, my post office closes their counter and only open it up from 1:00 to 3:00 P.M. I can't get there during those 2 hours. There is never ...

eBay standard international shipping?

What is it? Sent a package Priority to Norway the other day, and noticed it in the drop down.

FedEx said that my customers item was lost and they mailed a check, but no one at fedex can tell me

I was told on 11/5 that my claim was reviewed/verified and I was issued a check, however, I have not gotten a check. I did refund the customer thinking they would mail me a check, but no check arrived. HELP please. Thank you, SerendipityMarketing

Standard shipping envelope question

I sell mostly iron-on patches. This would be a perfect add-on category for the Standard Shipping Envelope options. Is there a chance to gt eBay to add this option, or is there a way for me to print the labels for this category?

Resolved! Lost shipment, unable to refund buyer due to "case on hold" by ebay.

Looking for advice for refunding buyer for missing shipment. I pulled every USPS & ebay string to locate missing item after buyer requested refund. After 1 month it's a confirmed goner! eBay had put case on hold "till Dec. 4, 2021". It's now Dec. 5, ...

Packages

Hello community I’m having a huge problem and I just need some opinions. So I recently bought a ps5 off a person on eBay and instantly he messaged me saying he needed more money for the shipping so I reluctantly played more though Venmo so that he wo...

TRS+

Good afternoon. Having trouble getting the best seller plus stamp on ebay.comOn November 20, we received the status of the best seller, according to all the rules, we offer a free international returns and 1-day order processing.On the seller status ...

USPS Delayed Shipping

Last Dec. and now today I have buyers contacting Ebay with complaint and opened a case because they have not received their items. I shipped promptly, tracking shows "in transit, arriving late" has been 10 days, yet Ebay says take care of it, give bu...

Olive Oil For Soap Making

I want to make this clear to all people buying from eBay! I bought Qty. 1; Olive Oil for Soap Making, 1. lbs. How shocking it was how it was delivered to me by eBay and U.S.P.S. The box must have got to the Post Office Leaking because they placed it ...

Canada Post force majeure?

Shipped by USPS, checked the tracking, and it states:"Attempted Delivery - Will attempt delivery on next working dayCANADAYour item could not be delivered on December 6, 2021 at 1:00 pm in CANADA due to force majeure conditions."Anybody knows what`s ...

Resolved! shipping prices

When I set shipping to the Calculated Shipping Based on Location, it either comes up $7.95 Expedited Shipping or 2-Day Priority, and it changes the weight and size of my package. My label always cost me more than the actual shipping the buyer pays. I...

Resolved! Combined Shipping

I wanted to combine multiple purchases, paid individually by the buyer into one shipment. I know I used to be able to do this, but can't seem to find a way to do it now. Anyone done it recently, and can tell me how?

Can you make a return as Dispatched without a tracking number.

Hello, I sent a return back today with a prepaid postage sticker. I just handed it in at the post office at the window. I never got a tracking number as it was already paid. How do I mark it as dispatched with the tracking number?

Selling Costs ---USPS Rate Changes Some DECREASES---for Jan 9th 2022

Assuming Pirateship has the correct info, we may actually be seeing some good news on the USPS front: https://support.pirateship.com/en/articles/5777118-2022-usps-rates-go-into-effect-january-9th How would this impact your selling plans for 2022?