Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Selling to Canada

a buyer asked to mail to Canada by upsp he would pay postage. I have no international on my item . How can I change my shipping to Canada and send it usps. I am really new ,thanks

Combining shipping

I have a buyer that has purchased several items and we want to combine shipping. How do I send him 1 invoice for all items? He messaged me requesting 1 invoice but is there another way he needs to do it? Is it possible for me to wipe out shipping on ...

Dropped item off at post office yesterday and tracking says it was picked up?

I'm in MA, customer in RI. How could the package be marked picked up? Was it incorrectly scanned? I've had a carrier accidentally mark a package delivered. Been having a lot of trouble with the post office of late as far as their workers are concerne...

Shipping Label

I sold 17 books and need to ship them, when I go to print the label from ebay, I noticed it was going to print me a label for an envelope. Wants to charge me less than $8.00, charged the buyer $20 some odd bucks. I'm pretty sure I can't use the label...

Shipping Label

I’m trying to create a shipping label for an item I sold. After putting in the details, I get an error message saying something went wrong and try again later. I’ve been trying for over an hour. Any help would be appreciated.

Missing USPS package

Despite having received an E-Bay email on 4/1/22 at 10:16am MST stating my package was on my front porch, there was nothing there. I just sent a note to the seller, yet found there is no way to contact E-Bay directly because their auto-messages state...

Postal Service

Does anyone else feel that the postal service has gotten so high it is hurting your sells? When you do make a sell a lot of the time the post office is the one who benefits the most. Almost feels like I'm getting robbed because I have to keep my pric...

Resolved! HUGE UPS SHIPPING CHARGE ERROR - OVER $ 1,000

I was just charged over $ 1,000 by UPS for a print that should have cost about $ 10. I mailed an identical sized print, and it was calculated correctly at about $ 10. Ebay filed a shipping dispute twice with UPS, and both times UPS claimed that they ...

Do I have to give a refund on an item not received case?

Hi!A buyer recently opened an item not received case. Do I need to give a refund? The items tracking says it was delivered and the buyer thinks the package was stolen.

Sellers: ship to ONLY the address on file, not one a Buyer messages to you.

I had a Buyer bidding on an auction, item was about $ 60. They messaged me advising that if they win they want the item shipped to a different address (and they included the address).I messaged back that I only ship tot he address on file, otherwise ...

item delivery issues — seller refuses to pay for postage

hi, i bought an 80 dollar figure from my seller. during delivery, usps had mistakenly forwarded the package, meaning they had to send it back to my seller. during the forwarding of the package, i contacted usps to tell them about the mistake. they sa...

seller hub--shipped/awaiting feedback

Just started a few days ago: From the overview page, under orders, I click on shipped and awaiting feedback. I leave feedback for all that are delivered, leaving the ones that are not yet delivered. Usually, once I leave FB, they are no longer on thi...

Shipping alternative

Does anyone use an alternate like Shippo versus ebay as their shipping vendor? (Currently I ship only domestically and primarily use USPS for items less than 5#. ) I am looking for ways to mitigate these upcoming usps increases. For the record, I tot...

Buyer asking me to write "for parts" on the box

Hello community, A recently sold a bunch of phone. They are all working, but some have broken screens etc. Everything is documented in the description of the items. One buyer made a purchase and asked me to write "for parts" on the box and wanted me ...

shipping label fees

I stumbled across a page (which I cannot find now) that shows I owe Ebay shipping label cost. I never use Ebay shipping. Where can I find my accrued shipping label fees?